Returns That Are Not Our Fault (Unwanted Goods / “Cooling Off” Items) Returns that are the customers choice under the distance selling regulations, returns that do not fit (we do not accept that as our fault), goods that are simply unwanted are all entitled to a refund if it is reported to us within 14 days of receipt. As this type of return is not our fault, we will not refund your postage to return the item and we will also not refund the postage and packaging that we charged you to post the order to you in the first place (Your refund then will be the final eBay price before the postage charge). The refund will be processed upon receipt and inspection of the return. All returns are by prior arrangement only. Returns That Are Our Fault (Wrong Item received / Faulty Item) Returns that are our fault would include wrong items received or faulty goods. In this case, we will refund you in full including the original postage & packaging that we charged to you and also your return postage. If we have made a mistake it is only fair that we bear the cost of the error. The refund will be processed upon receipt and inspection of the return. All returns are by prior arrangement only.