PLEASE TAKE THE INFORMATION BELOW INTO CONSIDERATION BEFORE PURCHASING FROM US. MANY THANKS. We offer a full refund on all online purchases if we are notified of the return within 7 days of receipt of the item (Distance Selling Regulations). Items need to be returned in the condition they were sold with tags intact (if applicable to listing) within 14 days of receipt. If you would like to exchange an item we kindly ask that you contact us within 7 days, exchanges are subject to availability. The buyer is responsible for return postage and exchange postage, in the case of exchange an invoice will be generated by Shojo Senshi and should be paid within 7 days of receipt on replacement item. Please Note if an item is returned for refund return postage costs are at your own expense, items returned should be sent insured/recorded delivery as should the item being returned get lost/delayed in the post the returner is responsible for the loss, no refund will be issued by Shojo Senshi, it is up to the returned to make a claim through to the postal service used. When we do make a refund to your account this will take 3-5 working days of receipt of the item. In most cases the refund is instant. If an echeque is used it may take 5 working days for your payment to be refunded into your Paypal account. The item should be sent with the delivery papers with the reason for return. Polite reminder: Postage costs are not refunded.