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Returns: We operate a no-quibble 30 Day Money Back guarantee should you decide your purchase is not suitable. All we ask is that you package the item(s) securely in the original packaging suitable for return carriage and send them back in resalable condition. Please file a Return Request via eBay and we will accept it at our earliest opportunity. Please note that the buyer is responsible for the cost of delivering the item to us Should an item be received with a missing or damaged minor part we will arrange for replacement parts to be dispatched immediately. Please contact our Customer Support via eBay messaging or on 0208 807 1654 and we will replace the part. Should an item arrive faulty and we can not offer to replace in part or in it's entirety we will send a prepaid label for you to send the item back to us at no cost to yourself. Deliveries: All our orders are dispatched within one Business Day. Smaller items will be dispatched via Royal Mail. Large items will be sent via Courier. Our aim is to have the item delivered to you as soon as possible. However, once an item is dispatched please give it up to seven days before contacting us regarding it's whereabouts. Please note that items dispatched via Royal Mail First Class Post are not a guaranteed Next Day Delivery and we can not guarantee that they will get there on the next day. If you wish an item to be delivered via Special Delivery for a guaranteed next day then please email or call our Customer Support on 0208 8071654 and we will happily get you a quote. Items dispatched via courier should get to you within 48 hours after dispatch. If there was an attempted delivery it is your responsibility to contact Royal Mail or Courier to arrange for the item to be collected/redelivered as items returned to us as non-collections will incur and extra shipping charge. VERY IMPORTANT: Please make sure the Delivery address is correct before making the payment as all items will be sent to the address on the eBay system. We can not change the address once an order has been placed. Please do not email us, asking for the address to be changed as we are unable to do that and the emails will usually be dealt with after the item is dispatched. Contact us: We are here to help with any questions or queries. You can contact us via eBay messaging or on 0208 8071654. Our office hours are 10am-4pm Monday-Friday. We will endeavor to answer you query by e-mail or phone as soon as possible within 24 hours. If there is a delay be assured that we are not ignoring you, we will answer you as soon as we can. If you email us on Friday afternoon or during the weekend then we will answer your query once we get back on Monday. Please rest assured that we are not ignoring you and we will answer as soon as possible. VERY IMPORTANT:Any special requests should be left as a note to seller during the checkout. If a request is made through e-mail please understand that we may not get to it before the item is dispatched. Thanks for your custom