Purpose
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Real Unique Ltd for the customer.
Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction
The records stored in Real Unique Ltd's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the postman or courier of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Real Unique Ltd, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Delivery Errors
The customer must inform Real Unique Ltd within 24 hours concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made via email to: info@realunique.co.uk
Any claim that does not respect the rules defined above cannot be taken into account and releases Real Unique Ltd of any responsibility to the customer.
Personalised items can only be returned in the event of damaged goods or a mistake on the part of Real Unique Ltd. Please double check any personalisation, size and colour requests you send us as we cannot be held responsible in these instances. To request a change to your order once it has been confirmed you must telephone at: 02089 355681, changes are not guaranteed as order processing may have already commenced.
None personalised items are covered by the distant selling regulations.
To return your item please email us within 24 hours of receipt of your item.
When placing orders for goods and services on the internet or by mail order you would generally have the right to cancel your order, free of charge, by giving notice within 7 days of the order. However, this does not apply where the service ordered in commenced immediately. You hereby consent Real Unique Ltd to commence immediately and as such you will not have the right to cancel your order.
Due to the personalisation nature of some of our items, we are unable to offer refunds on these items unless there is a mistake with the item due to an error by any employee of Real Unique Ltd. Your statutory rights are not affected by this.
Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on Real Unique Ltd strictly imply the acceptance of Real Unique Ltd's terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with Real Unique Ltd before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.
