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Returns policy details
Returns Policy: We know that on the odd occassion customers change their minds about items and would like to return them. Here's how: NOTE: Please contact us @ email@example.com before any items are returned to us. Returns of Books, Sheet Music & DVDs: Items must be returned in their original condition for re-sale. Once the returned item has been received a full refund will be given. If an item was defective in any way please return in the same manner. Please add a note with any returns specifying the reason for return and package securely. Returns of Bulkier Items: Please contact us @ firstname.lastname@example.org to organise the return of bulkier items. These are decided on an item by item basis. All returns are to be sent to: Musiclodge, 101 Maiden Place, Lower Earley, Reading, Berkshire. RG7 1RQ Cancelling an Item: By law you have the right to cancel an order up to 7 days of delivery. To ensure you can cancel the order all items must be un-opened/ sealed and in their original condition for re-sale. Again, please contact us before returning any items. Please note that all return delivery costs will be covered by the customer, unless the item was delivered in error or is faulty.
|Most Buy it now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days from the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.|
Postage and packaging
Each additional item
Standard Int'l Flat Rate Postage