We offer a no quibble 28 day return policy. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in fully re saleable condition. Please fill in the returns form and enclose with the returned product. Returns must be made within 28 days of receipt. Return Postage & Packing is payable by the customer. Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in a resalable condition. . For your peace of mind we suggest you send returns by signed for/ recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post which is more economical but offers no insurance & we can not accept responsibility for lost or damaged post. Items not required: A full refund ( less postage) will be given. Item for exchange: The cost of redelivery will be charged for. Faulty goods: Faulty goods will be assessed and if faulty a replacement will be offered or a refund given if required. The cost of postage that you paid to return the goods to us will also be refunded. Incorrect Product dispatched: If we have sent out incorrect goods please accept our apologies & return them to us. We will re send out the correct goods and refund you the cost of postage you paid to return the goods to us. Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price. All returns and Refunds are processed within 14 days. Refunds can only be credited back onto the card you originally made payment.