Understanding terms and conditions is important. We also know that the legal stuff can sometimes be a bit boring and that you might not always “do the right thing” by reading them, so we’ve tried our best to keep them as informative and jargon-free as possible.
Below is a list of summaries which link to the relevant section, making it easier for you to search on the specifics. Remember, these terms and conditions are what you are agreeing to when you place an order with Proporta so it’s important that you do read them in full - ignorantia legis neminem excusat and all that.
Security & Privacy
Proporta is committed to your security and privacy. We promise to keep your personal information safe and secure. We'll make sure that no-one, other than yourself, can access your account or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other details to any third party.
Payment Terms
When you purchase a product from Proporta, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock. In a nutshell, your credit card will not be charged until your order has left the building.
Our Returns Policy
We know how irritating it can sometimes be when trying to return an item, and then being asked to pay for the postage. At Proporta, we try to make your experience as pain free as possible by offering a never-argue, Lifetime Exchange Warranty combined with free returns (sorry, this is UK & US only at the moment). We've even got the returns label for you to print off at http://stores.ebay.co.uk/Proporta-cases-and-accessories/Returns-Policy.html for UK returns.
Lifetime Exchange Warranty
All Proporta* branded and hardware products come with a Lifetime Exchange Warranty. So if for any reason or no reason at all you are not completely satisfied, you can return the product to us and we'll exchange it for another one. In the event that the original product is no longer available, a best match alternative product of similar value will be offered. To register for your Lifetime Exchange Warranty, visit www.proporta.co.uk/warranty
Note: This excludes Proporta ninetysix, Proporta Smart, Proporta TurboChargers (and all of its contents) and the Proporta Pocket Power, which have a one year exchange warranty from the date of dispatch.
We can provide you with a full refund if a Proporta branded product is returned within 90 days from the date of dispatch.
Note: Due to PayPal refund policy, if your item is paid for with PayPal we can only accept returns within 60 days from date of purchase.
Proporta ninety-six
All Proporta ninety-six products come with a standard one year exchange warranty. However, you can upgrade to a FREE Lifetime Exchange Warranty by registering the details of your purchase with us. You will be entitled to a refund if a Proporta ninety-six branded product is returned within 90 days from the date of dispatch.
Products with a One Year Exchange Warranty
All other products not explicitly included in the Lifetime Exchange Warranty section come with a one Year Exchange warranty as standard. This applies from the date of dispatch. This includes all Ted Baker, Karen Millen and Jack Wills products.
We’ll accept the return of these products for refunds, only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to a refund for the price that you paid for the item.
Non-Proporta Branded Products
We’ll accept the return of all non-Proporta branded products, but only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to arrange a refund for the price that you paid for the item.
Defective Products
Because we’re nice and are also delighted to say that this rarely happens, if you do find your Proporta product to be defective we’ll gladly provide you with an exchange or refund. Refund periods will vary according to the product brand. Please see ‘To return an item' below for details of how to return a defective item to us. The Proporta Lifetime Exchange Warranty applies only to Proporta branded products (excluding batteries or products that contain a battery and have a natural shelf-life). The Proporta money back guarantee covers the cost of your Proporta product only.
Device damage or data loss
Proporta cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Proporta products. If you need any help, please contact us by email or give us a call.
Refunding Shipping Costs
UK customers can use our free Returns Label. If you do not use these labels or are returning from outside the UK or USA, you are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Proporta, in which case we’ll refund the shipping in full (only valid for Standard Worldwide Delivery). For example, if the product that you are returning has no fault and the reason for the return is simply that you have changed your mind and is nothing to do with the quality of the product or service that you’ve received, we will not issue a refund. Shipping refunds will sometimes be considered at the discretion of the Customer Services department. We can’t make any promises though and each instance will be viewed on an individual basis.
Customs Information
When ordering goods from Proporta for delivery overseas, you may be subject to import duties and taxes (we know - pesky customs). Good news though - these are levied once the package reaches your country. Any additional charges for customs clearance however must be borne by you. We’re sorry, but we have no control over these and cannot predict what they may be. Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Proporta, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.
If your order is a gift for a lucky someone, the package is marked "Gift". As with all companies, customs authorities require us to state the cost of the gift item directly on the customs form.
Settlement of disputes
These conditions of online sale are subject to English law.
In case of dispute, jurisdiction is given to the competent courts of London (UK), despite multiple defendants or warranty.
Congratulations! You’ve made it to the end of our terms and conditions. Now go stick the kettle on and make yourself a cup of tea…you deserve it.
