CUSTOMISED ITEMS EITHER PERSONALISED, MADE TO SPECS, OR COLOURS CHANGED FROM ORIGINAL DISPLAY ITEM, (UNLESS GIVEN AS AN OPTION ON THE LISTING), ARE NON REFUNDABLE, NON EXCHANGABLE. *We accept returns on items that do not match the description in the original listing @ the time of auction ending. (we might 1st try to negotiate an acceptable partial refund). If not successful in negotiating we will require the customer to send the item back to us by service stated at the time or discard of item depending on its value. We will cover all expenses. *We accept returns if Item is no good for the owner upon closer inspection. We will require the customer to send the item back to us within 7 days,(please contact us first.), The Item will have to be in the same condition as it reach the customer. Customer Pays P&P, and Original P&P Charges will not be refunded *When any Item its faulty, it will state on listing:NO REFUNDS-SOLD AS FAULTY *When any Item its listed as not tested, it will state on listing:NOT TESTED-NO REFUNDS *When any Item as a ? mark next to its description or title, (i.e. Bone?;1930's ?; Silver ?), its because we are not sure about that the item is as described and we are only using our best judgment. If found not to be as described in those cases then:NO REFUNDS-SOLD AS DESCRIBED CUSTOMISED ITEMS EITHER PERSONALISED, MADE TO SPECS, OR COLOURS CHANGED FROM ORIGINAL DISPLAY ITEM, (UNLESS GIVEN AS AN OPTION ON THE LISTING), ARE NON REFUNDABLE, NON EXCHANGABLE. THE ABOVE DO NOT AFFECT YOUR RIGHTS AS A CONSUMER........... please see http://stores.shop.ebay.co.uk/angelsmirrors/Shop-Policies-Payment-Terms.html for more details