Returns If you wish to make a return/exchange, you can do so by sending unworn/unused item along with your invoice to the address below within 14 days of the invoice date. Customers will be refunded the cost of the goods only, however in case of damaged, faulty or incorrect goods you will be reimbursed with the return postage cost as well as full refund. Always ask for a "Proof of Posting certificate” while returning the item. We recommend shoes are posted back by 1st class Recorded Delivery as we cannot be held responsible for goods that get lost in transit. Return address – Returns Department M&P Fashion Shop 25 Bury Street Stowmarket Suffolk IP14 1HA United Kingdom We recommend you make a new purchase if the item is unsuitable as this is much quicker than exchanging. We can then simply refund you for the incorrect purchase. Once your goods are accepted back into stock you will be issued with an exchange or refund usually within 5-7 working days. We will refund you only the product cost via the method you originally paid. Please contact us before sending the item for refund or exchange. Buyer shall pay the postage for returning the items and also the buyer shall pay extra postage for sending an exchanged item. Please check the availability of your required sizes and colours with us before sending your item. If the item is faulty or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage. If you think we’ve sent you the wrong order, please double check the full description of the item on the listing, including the UK size before returning the item to us. We can only reimburse postage / delivery costs where the item is faulty or if we’ve sent the wrong item. Unfortunately but we can’t take back used goods which are unsuitable or do not fit. Please return the faulty goods as soon as possible, 14 days at the latest upon receipt. This is in addition to, and does not affect your consumer rights. Should you have any queries or facing any problems regarding your purchase please contact us via eBay messages so that we can resolve the problem immediately