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PLEASE READ what/how we sell:
The items we sell range in condition from brand new shelf pulls and overstocks, manufacturers refurbished, to store returns and used merchandise. Some boxes may be damaged and/or missing paperwork. Items shown in pictures will be included however the condition of items may vary due to having multiple similar condition items for sale. We do not test the items that we sell for full functionality; it would take too long; we do test for basic functionality: item powers on-appears to work. We also offer a 14 day no hassle return policy if the item does not meet the standard of what is described in the listing. Please do not purchase a manufacturers refurbished, customer return, or used merchandise and believe it to be just as a brand new item and our transaction will be very smooth. If you are not sure if something is included in the listing please ask, don't assume it is or isn't. We do our best to describe what is shown accurately, however we are not experts in all the fields of what we sell and other times we might miss something or accidentally mislist an item or quantity, we are only human. If this should happen we ask that you give us the opportunity to fix the issue before opening a case or leaving unfavorable feedback. We can do a fast return or refund and move on. You can see from our feedback that we don't list items that are known to be unusable in the condition described and do our best to offer top notch service.
We expect payment within 48 hours of your purchase, be that buy it now or auction. If payment has not been sent e-Bay will automatically open up an Unpaid Item Case with you. This is automatic, so that we can have our products listed faster from those individuals who do not plan on actually purchasing the item.
We ship most of our items to the lower 48 continental United States for free. Some oversized items do require additional handling and a charge will be applied. We ship all packages the most cost effective and fastest method possible offered to us by USPS and FedEx, unless otherwise specified in the listing. 99.9% of all shipments are sent within 24 hours of payment. Our shipping department works Monday-Friday (and some Saturdays) to offer you the quickest arrival of your products. If you pay on Friday afternoon it most likely will not go out until Monday. We request that when you buy from us that you use a mailing address that is not an APO, FPO, DPO or PO Box although we can make exceptions if contacted ahead of time and we agree upon a shipping method. The shipping address you would like the item(s) shipped to should also be confirmed through e-Bay and PayPal as our departments do not always run on the same schedule and an e-mail requesting a change of address may not reach the correct individual in time.
If you live outside of the lower 48 continental United States and curious if we ship to you: You can check by simply clicking on the Shipping and Payments tab beside the description tab you are currently reading in and change the country in the drop down menu box. If your country is listed, we ship to you and you can find out what additional rates will apply to your package. We can sometimes make special arrangements for other international customers if you contact us before hand for a quote.
Tracking information can be found in the item details page after purchase and e-Bay will email you the number once a label has been printed.
If you purchase multiple items from us, we do our best to combine shipping to be more green by saving on packaging and getting your items to you at the same time.
Items that are in retail packaging will most likely ship in that retail packaging. If the item is a gift or you need the item to ship in another package please contact us and we will try our best to work out a solution with you.
We only ship to the confirmed address you have in e-Bay and PayPal. We ship to the address that comes through e-Bay, do NOT e-mail us a separate address and expect it to go there. This is for both your protection and ours.
We encourage you to ask any questions you may have, please do not assume anything. We try and respond to questions in a timely manner, however we are not always in close proximity to all items to answer questions in regards to measurements and exact details. We also require sleep like all other humans and try to not live at work, so your question might not receive a response right away but it will be answered.
We encourage returns if you no longer need the item or aren't 100% satisfied. Just follow e-Bay’s procedure for a return, print out a label and send it back for a refund of the full amount minus 20%... NO QUESTIONS ASKED. The item must be returned in the same condition it was sent to you in, if the item is sold as new and in box, it must remain as such, if it had tags before they must remain attached, if used the item should not appear to of been used any more than when it was sold to you.
If you feel like the item you purchased was not as described please contact us, by simply clicking “Contact Seller,” select “Returns,” and send us a message before leaving feedback or opening a case with e-Bay. We may have additional parts available, could offer an exchange, or a return. If the item was damaged during shipping we would be happy to help with opening a claim with the shipping carrier. We always try and make the situation right for all parties.
We strive to provide excellent customer care and guarantee that no other seller appreciates your business more than we do. Please don’t hesitate if you have any questions or concerns.
-staff at the.bookman.inc