In addition, eBay uses software and AI algorithms where appropriate to identify harmful behaviour and problematic items, or to assist the eBay investigators in making a decision. In this context, eBay uses filtering algorithms and image detection software to evaluate the item being sold and the content being published.
For instance, eBay algorithms may evaluate items during the listing process to identify those that could be recalled, counterfeit or otherwise prohibited under our policies. These algorithms can in some cases automatically remove or block an item from being published entirely, typically along with a message to the seller about eBay’s policy, or can flag an item for review by an eBay investigator. If the flagged item is determined to be in violation of eBay's policy, it is removed, and eBay will within the scope of its statutory obligations provide the seller with an explanation of why the item was removed.
eBay also cooperates with brands, right owners, and regulatory authorities to update and continually enhance these systems. These collaborative partnerships are essential to obtaining the information that eBay needs to better detect infringing or prohibited items.