4 min overview

All about feedback policies

Feedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase.

Feedback is an open forum where members can leave comments about their experiences. It's important to remember that, in most cases, the Feedback you leave is permanent. Also, there are a few things we won't allow.

Solve a problem

My trading partner won't leave me Feedback

If you've successfully completed a transaction with another eBay member and they haven't left you Feedback, it's fine to send a quick email as a friendly reminder. But remember that Feedback is completely optional.

 
I received negative Feedback

If you've received negative Feedback, you can tell your side of the story by responding to the Feedback. As a seller, you can also send a limited number of requests for buyers to revise the Feedback they've left.

 
I received Feedback that breaks eBay policies

If a member has breached one of our Feedback policies, you can request that we remove the Feedback.

 
I want to change the Feedback I left for someone else

In most cases, you can't change Feedback once you've left it. However, if you've left negative or neutral Feedback for a seller and you want to change it to a positive, the seller may be able to request Feedback revision from you.

 

Basics

Feedback extortion

Buyers aren't allowed to use threats of poor Feedback or low detailed seller ratings to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive Feedback from buyers.

Feedback manipulation

Members aren't allowed to exchange Feedback for the sole purpose of increasing Feedback scores, gaining eBay privileges, or enhancing reputation. Buyers aren't allowed to attempt to damage a seller's Feedback through a series of repeat purchases, or to leave negative comments with a positive Feedback rating.

Feedback in seller terms and conditions

Sellers can't include terms or conditions in a listing that limit or restrict the buyer's right to leave Feedback.

When Feedback may be changed or removed

Ratings and comments are generally a permanent part of a member's Feedback Profile. However, there are a few situations when eBay might remove or adjust Feedback, for instance, if a member included links, profanity or other inappropriate content in Feedback comments.

 

How to

Responding to Feedback and adding follow-up comments

You can respond to Feedback you've received or leave a follow-up comment to Feedback you left.

How sellers can request Feedback revisions from buyers

Learn how sellers can ask buyers to revise the Feedback they've left

Viewing and changing Feedback left for sellers

Find out what to do when a seller asks you to revise Feedback.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

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