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- Start selling on eBay
Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.
2 min article - Start getting paid on eBay
Getting paid for items you’ve sold on eBay is simple. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your bank account. You can find an overview of the payment options that are usually added automatically on our Accepted payment methods help page.
2 min article - Registering as a seller
When you register as an eBay seller, we'll confirm your identity, checking account details for payouts, and business details if applicable.
4 min article - Selling internationally
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.
3 min article
- Create a listing
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
3 min article - Selling limits
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
3 min article - Cancelling bids and managing bidders
As a seller, there are some situations where you can cancel bids that have been placed on your auction-style listings. However, once cancelled, a bid can't be reinstated.
2 min article - Ending a listing
You can end an eBay fixed-price listing at any time, but auction listings can only be ended early in certain situations.
2 min article - Blocking a buyer on eBay
eBay sellers have control over who can bid on and buy their items. You can block individual buyers or set buyer requirements based on specific criteria
2 min article - Setting buyer requirements
To increase your chances of making a sale, you'll usually want as many potential buyers as possible. However, we understand that there may be certain types of buyer you don't want to do business with. To manage who can buy from you, you can use our buyer requirements feature.
2 min article - Revise a listing
You can usually make changes to your eBay listings, but there are some restrictions depending on what you want to change and when. There's no fee to revise a listing unless you add a special feature.
2 min article - Best practices for avoiding and handling issues with buyers
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases.
4 min article - Adding Best Offer to your listing and sending offers to buyers
When you add the Best Offer option to your eBay listings, you're inviting buyers to negotiate with you. After a buyer makes an offer, you can choose to accept, decline, or make a counteroffer. If you want to encourage buyers interested in your items to make a purchase, you can also send them offers.
3 min article - Relisting items
If an item you list on eBay doesn't sell, we can automatically relist it for you to get it back in front of buyers.
2 min article - Selling through auctions
When you list an item for sale in an eBay auction, you choose a starting price, and interested buyers place bids. When the auction ends, you sell to the highest bidder.
1 min article - Finding your sold items
You can find a history of the items you've sold in My eBay or Seller Hub.
2 min article
- Fees for private sellers
It's easy, safe, and free to list on eBay. You get a monthly allowance of free listings, and you only pay transaction fees when your item sells (final value fees, regulatory operating fee and international fee, if applicable) and for any optional upgrades you choose to add.
10 min article - Fees for business sellers
When you sell as a business on eBay, your items are visible to millions of potential buyers all over the world. We offer competitive pricing and access to professional selling tools to help you grow your business and enjoy a positive selling experience on eBay.
16 min article - Reconciling your eBay sales transactions
When managing your business, it’s important to have access to all your sales and transaction information. eBay provides a detailed, end-to-end breakdown of all your selling activity, so you can make sure your internal records are accurate and up to date.
4 min article - Taxes and import charges
When you sell on eBay, you're responsible for complying with all applicable tax laws. If you ship a package internationally, you should inform buyers about any potential import charges they may need to pay when they receive their item. The import charges are usually due once the package arrives in the destination country. In certain countries, and in line with local legislation, eBay will collect import taxes from buyers. In these cases, eBay will display the taxes to the buyer at checkout.
2 min article
- Getting paid for items you've sold
Getting paid for items you've sold on eBay is simple. Your buyers can choose from many payment methods, and you'll receive your payouts directly in your bank account. You can track all of your payouts in the Payments tab in My eBay.
3 min article - Resolving unpaid items with buyers
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought.
2 min article - Sending invoices to buyers
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.
4 min article - How sellers can cancel an order
Sellers are obligated to complete the sale when a buyer makes a purchase. However, we understand that there may be circumstances in which orders need to be cancelled.
2 min article - Setting up and changing your payment method for fees and selling costs
Your fees and other selling costs are automatically deducted from your sales proceeds. However, you’ll need to set up a valid payment method to cover your selling costs in case your sales proceeds are insufficient. A valid payment method includes a debit or credit card, or a linked payout bank account.
3 min article - Payments on hold
We know it's important that you receive your money as quickly as possible. However, we may sometimes need to put a hold on your funds due to your selling history or performance, or to address disputes. This helps us keep eBay a safe marketplace for buyers and sellers.
3 min article - Updating your bank account details for payouts
As an eBay seller, you’ll receive your payouts in your linked bank account. If your bank account details aren't up to date, or if you want to receive payouts to a different account, you'll need to update your bank account details from the Payments tab in Seller Hub, or from Payments in My eBay.
2 min article - Using the Payments tab in Seller Hub
The Payments tab in Seller Hub helps you keep track of all the payouts you receive from your eBay transactions.
3 min article - Contacting a buyer or bidder
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.
2 min article
- Setting up your postage options
From sending through the post to arranging a local collection, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
3 min article - Offering combined postage
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
1 min article - Tracking items you've sold
Uploading tracking details after you've sent an item lets both you and your buyer see where it is along its journey, all the way through to delivery.
1 min article - Estimated delivery dates for sellers
For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings.
2 min article - International postage for sellers
Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international postage and your listings will become available to millions of eBay buyers worldwide.
3 min article
- How to handle a return request as a seller
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
6 min article - Help a buyer with an item they didn't receive
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
3 min article - Return postage for sellers
Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy.
4 min article - Ask eBay to step in and help for sellers
If your buyer has let you know about an issue with their purchase and you can't resolve their problem within 3 business days, you can ask us to help you out.
2 min article - Appeal eBay's decision about a return or missing item for sellersIf you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.2 min article
- Report an issue with a buyer
If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it.
2 min article - Refunding buyers
Depending on the situation, there are a number of ways a refund can be issued. Refunds can be issued by you, or by eBay.
2 min article - Handling payment disputes
If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence.
3 min article - Contacting a buyer or bidder
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.
2 min article - Setting up your return policy
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.
2 min article
- Seller levels and performance standards
Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance, and let buyers shop with confidence.
5 min article - Appeal a defect or late delivery
If you have a defect or late delivery on your account, we may be able to remove it, depending on the circumstances.
2 min article - Viewing and responding to feedback from buyers
There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you've previously left for someone else. You can't change feedback you've left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
3 min article - Replying to feedback you received for an item you sold
While it doesn't affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback, or requesting a feedback revision.
3 min article - Leaving feedback for buyers
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.
2 min article - Global seller performance standards
We always want to ensure buyers have a great experience on eBay. To help ensure this, we've put in place minimum performance standards for areas within a seller's control, such as dispatch time and prompt problem resolution.
5 min article - Seller performance policy
We always want to make sure buyers have a great experience on eBay. To help ensure this, we've put in place performance standards for sellers.
5 min article
- Feedback policy
Our community expects honest, transparent feedback. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images.
4 min article - Seller protections
When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behaviour and from events outside your control.
5 min article - Replying to feedback you received for an item you sold
While it doesn't affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback, or requesting a feedback revision.
3 min article - Leaving feedback for buyers
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.
2 min article - Feedback manipulation policy
Feedback manipulation, which is any attempt to artificially increase your feedback score or lower another member's, is not allowed.
1 min article
- Seller Hub
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
3 min article - Discounts Manager
Discounts Manager - formerly Promotions Manager - provides eBay Shop subscribers with an easy way to set up special offers on eBay. Discounts can help you attract more buyers, clear old stock, increase average order size, and even lower postage costs by bundling more items per order.
3 min article - Seller Hub Reports
The Reports tab in Seller Hub makes it easier to for high-volume sellers to manage their eBay business in bulk.
4 min article
- Opening an eBay Shop
An eBay Shop not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
2 min article - Managing your eBay Shop
Once you've opened an eBay Shop, you can begin to personalise your shop to let buyers know more about your business and the products you sell.
3 min article - Closing an eBay Shop
If you no longer want to keep your eBay Shop open, we can help you close it.
1 min article