3 min article

Fee credits

If there was an issue with an order that you resolved, you may qualify for a credit of some or all of the fees you paid.

You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives (see examples below).

There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.

Credits for refunds and cancelled orders

Fee credits for cancelled orders (eligible fees are credited in full)

Situation

Final value fee credits

Other fee credits

You cancel the order for a reason outside your control:

  • The buyer asked you to cancel their order
  • There was an issue with the buyer's delivery address
  • Final value fee (variable component)
  • €0.35 per order fee
  • Additional final value fees for not meeting performance expectations (if applicable)
  • International fee (if applicable)

You cancel the order for a reason within your control:

  • The item is out of stock or damaged
  • Final value fee (variable component)
  • €0.35 per order fee is not credited

Fee credits for refunds (eligible fee credits are proportional to the refunded amount)

Situation

Final value fee credits

Other fee credits

  • You fully refund the order (including original postage) when the buyer requests a return for any of the following reasons:
    • Ordered by mistake
    • Don't like it
    • Changed my mind
    • Doesn't fit
    • Found a better price
  • You use the Send refund flow on eBay to fully refund the order (including original postage)
  • Final value fee (variable component)
  • €0.35 per order fee
  • Additional final value fees for not meeting performance expectations (if applicable)
  • International fee (if applicable)
  • You refund the buyer when they request a return for any of the following reasons:
    • Arrived damaged
    • Missing parts or pieces
    • Item is defective
    • Received wrong item
    • Doesn't match description or photos
  • You refund the buyer when they report an item not received
  • You voluntarily initiate a partial refund on eBay
  • You accept a payment dispute and the buyer is refunded
  • Final value fee (variable component)
  • €0.35 per order fee is not credited

Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

Fee credits for partial refunds

When the buyer is issued a partial refund, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount of the sale, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples below.

Fee credit calculations for partial refunds

Example 1

A buyer purchases a blouse for €50, plus €12 for next-day delivery. The seller is able to use a less expensive option and refunds the buyer €5 of the original postage cost.

Order details

Item price

Postage

€50.00

€12.00

Total amount of the sale:

€62.00

Seller fees

Final value fee variable percentage (11% of €62.00)

Per order fee (not eligible for credit)

€6.82

€0.35

Seller fees on original order:

€7.17

Buyer refund details

Seller refund to buyer

€5.00

Total refund amount to buyer:

€5.00

Seller fee credit details

The buyer's refund (€5.00) is 8.1% of their original order (€62.00), so the seller receives credits for 8.1% of each of the eligible fees that they were charged

 

Final value fee credit (8.1% of €6.82)

 

 

 

€0.55

Total fee credits to seller:

€0.55

Example 2

A buyer purchased a leather jacket in size small for €75, but the seller mistakenly sent a size medium. The buyer liked the jacket and decided to keep it, but notified the seller of the mistake. The seller issued a goodwill credit to the buyer for €15.

Order details

Item price

Postage

€75.00

Free

Total amount of the sale:

€75.00

Seller fees

Final value fee variable percentage (11% of €75.00)

Per order fee (not eligible for credit)

€8.25

€0.35

Seller fees on original order:

€8.60

Buyer refund details

Seller refund to buyer

€15.00

Total refund amount to buyer:

€15.00

Seller fee credit details

The buyer's refund (€15.00) is 20% of their original order (€75.00), so the seller receives credits for 20% of each of the eligible fees that they were charged

 

Final value fee credit (20% of €8.25)

 

 

 

€1.65

Total fee credits to seller:

€1.65

Other fees may apply.

Refunds that don't qualify for seller fee credits

We don't issue fee credits in any of the following situations:

  • You refunded the buyer outside of eBay (using PayPal to send money, for instance)
  • eBay stepped in to help with a return or item not received request, and the case was closed with a refund to the buyer
  • You deducted a portion from the buyer's refund because they returned the item used or damaged

How you'll receive your fee credit

If you qualify for a fee credit, the credit will typically be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. If the full fee was originally charged to a credit or debit card, then the fee may be refunded back to the same method used to pay the fee.

You can see fee credit details on your financial statement.

Insertion fee credits

If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting, if your listing meets all of the following conditions:

  • Your item sells after you've relisted it
  • Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ad format don't qualify for insertion fee credits
  • You relist your item using our tool instead of copying and pasting your original listing into a new listing
  • You relist within 90 days of the original listing ended
  • It's the first manual relisting of your item
  • Your starting price isn't higher than the price in the original listing
  • You haven't added a reserve price to the relisting

If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit.

Credits for removed listings

If we have to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and final value fees that you paid.

If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.

If there's an issue with an order and you voluntarily refund the buyer, you'll receive credit for some or all of your fees.

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