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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
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- Buy it nowCustomer Service Training 101: Quick and Easy Techniques That Get Great Results
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Located in: South East, United Kingdom
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Estimated between Thu, 9 May and Tue, 28 May to 43230
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- 99.1% positive Feedback
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eBay item number:125057212059
Item specifics
- Condition
- Title
- Customer Service Training 101: Quick and Easy Techniques That Ge
- ISBN
- 9780814472903
- Publication Year
- 2005
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service Training 101: Quick and Easy Techniques That Get Great Results
- Item Height
- 233mm
- Publisher
- Amacom
- Item Width
- 188mm
- Subject
- Marketing
- Item Weight
- 500g
- Number of Pages
- 224 Pages
About this product
Product Information
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
Product Identifiers
Publisher
Amacom
ISBN-13
9780814472903
eBay Product ID (ePID)
92006866
Product Key Features
Publication Name
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2005
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
233mm
Item Width
188mm
Item Weight
500g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:125057212059
Postage and packaging
Item location:
South East, United Kingdom
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £8.99 (approx EUR 10.48) | £8.99 (approx EUR 10.48) | United States | Standard Delivery (Standard Int'l Postage) |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
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|---|---|
| 30 days | Buyer pays for return postage |
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| Returns accepted |
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