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Branded Customer Service: The New Competitive Edge By Janelle Barlow,Paul Stewa
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- Buy it nowBranded Customer Service: The New Competitive Edge By Janelle Barlow,Paul Stewa
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Located in: South East, United Kingdom
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Estimated between Thu, 6 Jun and Tue, 25 Jun to 43230
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eBay item number:126225028626
Item specifics
- Condition
- Title
- Branded Customer Service: The New Competitive Edge
- ISBN
- 9781576754047
- Publication Year
- 2006
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Branded Customer Service: the New Competitive Edge
- Item Height
- 90mm
- Publisher
- Berrett-Koehler
- Item Width
- 60mm
- Subject
- Marketing
- Item Weight
- 1g
- Number of Pages
- 264 Pages
About this product
Product Information
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
Product Identifiers
Publisher
Berrett-Koehler
ISBN-13
9781576754047
eBay Product ID (ePID)
91446192
Product Key Features
Publication Name
Branded Customer Service: the New Competitive Edge
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2006
Type
Textbook
Number of Pages
264 Pages
Dimensions
Item Height
90mm
Item Width
60mm
Item Weight
1g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Trade registration number:
- 03800600
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Seller assumes all responsibility for this listing.
eBay item number:126225028626
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Item location:
South East, United Kingdom
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|---|---|---|---|
| £8.99 (approx EUR 10.56) | United States | Standard Delivery (Standard Int'l Postage) |
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r***i (2985)- Feedback left by buyer.
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Excellent condition and fast delivery. Many thanks.
r***i (2985)- Feedback left by buyer.
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Excellent condition and fast delivery.
o***g (578)- Feedback left by buyer.
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A few pages creased arrived quickly no problems wokd use again