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Management Book 8 Edition 2004 Meeting Exceeding Customer Expectations
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Management Book 8 Edition 2004 Meeting Exceeding Customer Expectations
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Management Book 8 Edition 2004 Meeting Exceeding Customer Expectations

Henry's Hobbies
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Condition:
Very Good
“Very Good condition with only minor wear, the perforated cardboard card with passcode to InfoTrac ”... Read moreAbout condition
Ended: 28 Aug, 2025 00:17:44 BST
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    Item specifics

    Condition
    Very Good
    A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
    Seller notes
    “Very Good condition with only minor wear, the perforated cardboard card with passcode to InfoTrac ...
    Product Type
    Textbook
    Country/Region of Manufacture
    United States
    Educational Level
    College
    ISBN
    9780324259131
    Category

    About this product

    Product Identifiers

    Publisher
    Cengage South-Western
    ISBN-10
    0324259131
    ISBN-13
    9780324259131
    eBay Product ID (ePID)
    30507392

    Product Key Features

    Number of Pages
    784 Pages
    Publication Name
    Management : Meeting and Exceeding Customer Expectations
    Language
    English
    Subject
    Skills, Decision-Making & Problem Solving, Management
    Publication Year
    2004
    Type
    Textbook
    Subject Area
    Business & Economics
    Author
    Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner, Gemmy Allen, W. Richard Plunkett
    Format
    Hardcover

    Dimensions

    Item Height
    1.4 in
    Item Weight
    56.9 Oz
    Item Length
    9.9 in
    Item Width
    8.2 in

    Additional Product Features

    Edition Number
    8
    Intended Audience
    College Audience
    LCCN
    2003-110492
    Dewey Edition
    22
    Illustrated
    Yes
    Dewey Decimal
    658.4
    Table Of Content
    PART I. MANAGEMENT CONCEPTS 1. Management: An Overview 2. Management Thought: Past and Present 3. Management Ethics and Social Responsibility 4. Management's Commitment to Quality and Productivity PART II. PLANNING AND DECISION MAKING 5. The Manager's Environment 6. Organizational Planning 7. Strategic Planning and Strategic Management 8. Making Decisions PART III. ORGANIZING 9. Organizing Principles 10. Organizational Design 11. Organizational Structure and Change PART IV. STAFFING AND LEADING 12. Staffing 13. Communication: Interpersonal and Organizational 14. Human Motivation 15. Leadership 16. Team Management and Conflict PART V. CONTROLLING. 17. Information Management Systems 18. Controlling: Purpose and Process 19. Control Techniques PART VI. SPECIAL CONCERNS 20. International Management 21. Succeeding in Your Organization
    Synopsis
    The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership., The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.
    LC Classification Number
    HD31

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