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Customer Service: A Practical Approach: International Edition
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- Buy it nowCustomer Service: A Practical Approach: International Edition
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Located in: Rossendale, United Kingdom
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eBay item number:134631774757
Item specifics
- Condition
- Good
- Seller notes
- “Previous owners name”
- Book Title
- Customer Service: A Practical Approach: International Edition
- ISBN
- 9780135109311
- Publication Year
- 2009
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service: a Practical Approach: International Edition
- Item Height
- 204mm
- Publisher
- Pearson Education (US)
- Item Width
- 251mm
- Subject
- Marketing
- Item Weight
- 386g
- Number of Pages
- 192 Pages
About this product
Product Information
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
Product Identifiers
Publisher
Pearson Education (US)
ISBN-13
9780135109311
eBay Product ID (ePID)
92088810
Product Key Features
Publication Name
Customer Service: a Practical Approach: International Edition
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2009
Type
Textbook
Number of Pages
192 Pages
Dimensions
Item Height
204mm
Item Width
251mm
Item Weight
386g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Revival Books Ltd
Revival Books
Hall Carr Mill
Fallbarn Road
Rawtenstall
Lancashire
BB4 7NX
United Kingdom
Value added tax number:
- GB 901578627
Trade registration number:
- 07693718
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:134631774757
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
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