Q:What is the condition of this item?
A:This item is new, unused, unopened in its original packaging.
Q:Can I make an exchange instead of a return?
A:Yes, we will work with you to get the right item to fit your needs. Please contact us by phone or email to start this process.
Q:Where do you ship from?
A:We are located in Leeds, West Yorkshire.
Q:When will you ship my item?
A:Once your item is paid, we typically ship within 2 days. (Unless it is a special order or embroidered item.
Please allow 7-10 working days for imported products)
such as Blaklader or Snickers products.
Q:Do you offer International Shipping?
A:We do offer International Shipping on some but not all items. Please check each individual listing.
Q:How can I calculate shipping costs?
A:You will find a shipping calculator within the listing under the "Shipping and Payments" tab.
Q:How do I return an item?
A:Please contact us within 7-14 days of receiving your item. We will then provide you with detailed instructions on how to return the item. Please note that you, the customer, are responsible for return shipping fees.
Q:Are there any Return fees?
A:We do not charge you any fees for a return. You, the customer are responsible to ship your item back to us. Once we have received the item back you will receive a credit for the purchase price of your item.
Q:Do you offer combined shipping for multiple items?
A:We do offer combined shipping. You will pay full price shipping on the item with the highest shipping fee. On each additional item you will receive 20% off the shipping fee.
Q:Do you accept returns?
A:Yes, however we only sell new items. Therefore, your returned item must be new with all tags still attached and in the original packaging. If it is not, we are unable to take it back.
