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Perfect Phrases for Customer Service: Hundreds of ... by Bacal, Robert Paperback

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eBay item number:142120028399

Last updated on 23 Apr, 2024 01:20:19 BSTView all revisionsView all revisions

Item specifics

Condition: Very Good: A book that has been read and does not look new, but is in excellent condition. No ... Very Good: A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab

Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techn...

Book Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techn...

ISBN: 007144453X

EAN: 9780071444538

Binding: Paperback / softback

Date of Publication: 20050216

Release Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techn...

Artist: Bacal, Robert

Brand: N/A

Colour: N/A

Publication Year: 2005

Type: Textbook

Format: Paperback

Language: English

Publication Name: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Author: Robert Bacal

Publisher: Mcgraw-Hill Education

Subject: Marketing

Number of Pages: 240 Pages

About this product

Product Information

Most employees can benefit from learning to use specific verbal techniques to handle customersDifficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for immediate use.

Product Identifiers

Publisher

Mcgraw-Hill Education

ISBN-13

9780071444538

eBay Product ID (ePID)

92062595

Product Key Features

Author

Robert Bacal

Publication Name

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Format

Paperback

Language

English

Subject

Marketing

Publication Year

2005

Type

Textbook

Number of Pages

240 Pages

Additional Product Features

Title_Author

Robert Bacal

Series Title

Perfect Phrases Series

Country/Region of Manufacture

United States

Item description from the seller

Business seller information

WORLD OF BOOKS LIMITED

Debbie Nicholl

Mulberry House

Woods Way

Goring-by-sea

West Sussex

BN12 4QY

United Kingdom

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:liamEmoc.skoobfodlrow@yabe

Value added tax number:

DE 281042328
EL 996857788
ES N8267548I
FR 27823676960
GB 922696893
IT 00185819992

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06437594

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Seller assumes all responsibility for this listing.

eBay item number:142120028399

Last updated on 23 Apr, 2024 01:20:19 BSTView all revisionsView all revisions

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