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Customer Service Pocketbook: Customer Service Pocketbook: 3rd E... by Tony Newby
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eBay item number:143334377707
Item specifics
- Condition
- Title
- Customer Service Pocketbook: Customer Service Pocketbook: 3rd ...
- Book Title
- Customer Service Pocketbook: Customer Service Pocketbook: 3rd ...
- ISBN
- 190661055X
- EAN
- 9781906610555
- Binding
- Paperback / softback
- Date of Publication
- 20131001
- Release Title
- Customer Service Pocketbook: Customer Service Pocketbook: 3rd ...
- Artist
- Tony Newby
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2013
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service Pocketbook: 3rd Edition: Customer Service Pocketbook: 3rd Edition
- Item Height
- 109mm
- Publisher
- Management Pocket Books
- Item Width
- 185mm
- Subject
- Management, Marketing
- Item Weight
- 114g
- Number of Pages
- 128 Pages
About this product
Product Information
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Product Identifiers
Publisher
Management Pocket Books
ISBN-13
9781906610555
eBay Product ID (ePID)
176280394
Product Key Features
Publication Name
Customer Service Pocketbook: 3rd Edition: Customer Service Pocketbook: 3rd Edition
Format
Paperback
Language
English
Subject
Management, Marketing
Publication Year
2013
Type
Textbook
Number of Pages
128 Pages
Dimensions
Item Height
109mm
Item Width
185mm
Item Weight
114g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
Woods Way
Goring-by-sea
West Sussex
BN12 4QY
United Kingdom
Value added tax number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
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- 06437594
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Seller assumes all responsibility for this listing.
eBay item number:143334377707
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