Picture 1 of 1
Handbook of Consumer Behavior, Tourism, and the Internet
by Mills, Juline E.; Law, Rob | PB | Good
Condition:
“Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ”... Read moreAbout condition
Price:
US $6.82
ApproximatelyEUR 6.34
- Buy it nowHandbook of Consumer Behavior, Tourism, and the Internet
Postage:
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Mon, 24 Jun and Thu, 27 Jun to 43230
Returns:
Payments:
Shop with confidence
Seller information
- 99% positive Feedback
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:145620239351
Item specifics
- Condition
- Good
- Seller notes
- Binding
- Paperback
- Weight
- 2 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780789025999
- Subject Area
- Computers, Business & Economics
- Publication Name
- Handbook of Consumer Behavior, Tourism, and the Internet
- Publisher
- Routledge
- Item Length
- 11 in
- Subject
- Internet / General, E-Commerce / Internet Marketing, Industries / Hospitality, Travel & Tourism, Information Management
- Publication Year
- 2005
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7 in
- Item Weight
- 31.3 Oz
- Item Width
- 8.5 in
- Number of Pages
- 330 Pages
About this product
Product Information
Make the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, "How do I get people to visit my Web site?" "Is my Web site attracting the 'right' kind of e-consumers?" and "How do I turn browsers into buyers?" The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attract--and keep--online travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book's contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behavior--consumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet's impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce.
Product Identifiers
Publisher
Routledge
ISBN-10
078902599x
ISBN-13
9780789025999
eBay Product ID (ePID)
13038621206
Product Key Features
Number of Pages
330 Pages
Language
English
Publication Name
Handbook of Consumer Behavior, Tourism, and the Internet
Publication Year
2005
Subject
Internet / General, E-Commerce / Internet Marketing, Industries / Hospitality, Travel & Tourism, Information Management
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
31.3 Oz
Item Length
11 in
Item Width
8.5 in
Additional Product Features
LCCN
2004-014894
Dewey Edition
22
Target Audience
College Audience
Illustrated
Yes
Dewey Decimal
910.688
Lc Classification Number
G149.7.H36 2004
Table of Content
Preface SECTION 1: ONLINE TRAVEL CONSUMER SEARCH BEHAVIOR Consumer Objectives and the Amount of Search in Electronic Travel and Tourism Markets (Anssi Öörni) Information Search Behavior and Tourist Characteristics: The Internet vis-à-vis Other Information Sources (Man Luo, Ruomei Feng, and Liping A. Cai) Barriers to Online Booking of Scheduled Airline Tickets (Stefan Klein, Frank Köhne, and Anssi Öörni) The Past, Present, and Future Research of Online Information Search (SooCheong [Shawn] Jang) SECTION 2: TRAVEL WEBSITE USER CHARACTERISTICS Buyer Characteristics Among Users of Various Travel Intermediaries (Kara Wolfe, Cathy H. C. Hsu, and Soo K. Kang) Utilitarian Value in the Internet: Differences Between Broadband and Narrowband Users (Srikanth Beldona, Sheryl F. Kline, and Alastair M. Morrison) Online Travel Planning and College Students: The Spring Break Experience (Billy Bai, Clark Hu, Jeffrey Elsworth, and Cary Countryman) Reviewing the Profile and Behaviour of Internet Users: Research Directions and Opportunities in Tourism and Hospitality (Marianna Sigala) SECTION 3: PERCEPTION AND QUALITY OF ONLINE LODGING AND TRAVEL BRANDS Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers (Woo Gon Kim and Hae Young Lee) A Study of the Perceptions of Hong Kong Hotel Managers on the Potential Disintermediation of Travel Agencies (Rob Law and William Lau) Building E-Loyalty of Lodging Brands: Avoiding Brand Erosion (Brian Miller) SECTION 4: E-COMPLAINT BEHAVIOR Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses (Linda Shea, Linda Enghagen, and Ashish Khullar) Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum (Charles Changuk Lee and Clark Hu) E-Complaints: Lessons to Be Learned from the Service Recovery Literature (Brian Tyrrell and Robert Woods) SECTION 5: WEBSITE DESIGN AND DEVELOPMENT IN TRAVEL AND TOURISM Effects of Picture Presentations on Customers' Behavioral Intentions on the Web (Miyoung Jeong and Jiyoung Choi) Developing, Operating, and Maintaining a Travel Agency Website: Attending to E-Consumers and Internet Marketing Issues (Jenny Ji-Yeon Lee, Heidi H. Sung, Agnes L. DeFranco, and Richard A. Arnold) Conflicting Viewpoints on Web Design (Peter O'Connor) SECTION 6: WEBSITE EVALUATION IN HOSPITALITY AND TOURISM Website Evaluation in Tourism and Hospitality: The Art Is Not Yet Stated (Alastair M. Morrison, J. Stephen Taylor, and Alecia Douglas) Exploring Bed & Breakfast Websites: A Balanced Scorecard Approach (Sheryl F. Kline, Alastair M. Morrison, and Andrew St. John) Staying Afloat in the Tropics: Applying a Structural Equation Model Approach to Evaluating National Tourism Organization Websites in the Caribbean (Alecia Douglas and Juline E. Mills) Developing a Content Analysis Evaluation Approach for the Examination of Limited-Service Lodging Properties (Sunny Ham) Index Reference Notes Included
Copyright Date
2005
Item description from the seller
Business seller information
Thrift Books Global, LLC
TB Thrift Books
18300 Cascade Ave S
Ste 150
98188 Seattle, WA
United States
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:145620239351
Postage and packaging
Item location:
Aurora, Illinois, United States
Posts to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Virgin Islands (U.S.), Wallis and Futuna, Western Samoa, Worldwide, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Shipping | Estimated between Mon, 24 Jun and Thu, 27 Jun to 43230 |
| US $15.99 (approx EUR 14.88) | United States | Expedited Shipping | Estimated on or before Sat, 22 Jun to 43230 |
| Taxes |
|---|
| Seller charges sales tax in |
Sales tax for an item #145620239351
Sales tax for an item #145620239351
Seller collects sales tax/VAT for items dispatched to the following states:
| County | VAT rate |
|---|---|
| Missouri (MO) | 8.238% |
Returns policy
| After receiving the item, cancel the purchase within | Refund will be given as | Return postage |
|---|---|---|
| 30 days | Money back | Seller pays for return postage |
The seller is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Registered as a business seller
Seller Feedback (5,222,253)
u***s (4036)- Feedback left by buyer.
Past month
Verified purchase
+++
-***8 (1)- Feedback left by buyer.
Past month
Verified purchase
I received my package on time ,in excellent condition, very carefully packaged in very good price.I suggest to buy book's from this store in every place you are.
i***a (30)- Feedback left by buyer.
Past month
Verified purchase
Great shape
More to explore:
- Tourism School Textbooks & Study Guides,
- Tourism Adult Learning & University Books,
- Workbook Tourism Adult Learning & University Books,
- Tourism Paperback School Textbooks & Study Guides,
- Tourism Textbook Paperback Adult Learning & University Books in English,
- Fisherman's Handbook Magazines,
- Fisherman's Handbook Fishing Magazines,
- Fisherman's Handbook Weekly Magazines,
- Weekly Magazines in English Fisherman's Handbook,
- Non-Fiction Internet Fiction & Non-Fiction Books