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CRACKING A NUT: CUSTOMER SERVICE IN..., Witter, Yvonne
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eBay item number:145765736487
Item specifics
- Condition
- Title
- CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
- Book Title
- CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
- ISBN
- 1838485694
- EAN
- 9781838485696
- Binding
- Paperback / softback
- Genre
- Business & management
- Height
- 5.84
- Length
- 203.20
- Width
- 127.00
- Release Title
- CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
- Artist
- Witter, Yvonne P.
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2021
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service in the African Caribbean Business
- Item Height
- 203mm
- Publisher
- Bolawit
- Item Width
- 127mm
- Subject
- Marketing
- Item Weight
- 109g
- Number of Pages
- 102 Pages
About this product
Product Information
CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSINESS Do you remember the Real McCoy's comedy sketch about the Caribbean restaurant? A man tries to buy ackee 'n' saltfish with two dumplings and is scolded for his audacity to expect what is standard customer service-like being spoken to respectfully, getting what is advertised on the menu and at-the-table waitress service. It's extremely exaggerated but belly-bustlingly funny because many of us recognise similar scenarios from our own experience with 'patty shops'. While there are many community businesses that offer excellent levels of customer service, a small but significant number have spawned a reputation that makes them the butt of such comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Coach and Author Yvonne Witter enough to write this book. She asks, 'Has the legacy of slavery negatively influenced our perspective on service versus servitude?' The first in a series to use storytelling to demystify business processes in a way that is accessible, entertaining and informative, Cracking a Nut: Customer Service in the African Caribbean Business boldly addresses the problem of poor customer service with wit and honesty. You will chuckle, reminisce and hopefully gain new insights as you follow Paul and Bola as they discover the difference between service and servitude along the journey to setting up Boyzy Bistro.
Product Identifiers
Publisher
Bolawit
ISBN-13
9781838485696
eBay Product ID (ePID)
20049043250
Product Key Features
Publication Name
Customer Service in the African Caribbean Business
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2021
Type
Textbook
Number of Pages
102 Pages
Dimensions
Item Height
203mm
Item Width
127mm
Item Weight
109g
Additional Product Features
Series Title
Cracking a Nut
Item description from the seller
Business seller information
WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
Woods Way
Goring-by-sea
West Sussex
BN12 4QY
United Kingdom
Value added tax number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
Trade registration number:
- 06437594
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 06437594
Seller assumes all responsibility for this listing.
eBay item number:145765736487
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