***ISHUJEWELS STORE POLICY***
Welcome to ISHUJEWELS. We aim to provide the best shopping experience for our customers. Please take a moment to review our store policies:
*1. Product Images:*
- We strive to ensure that the images of our products are as accurate as possible.
- However, the actual product may vary slightly due to lighting, flash during photoshoots, and differences in screen settings and resolution.
*2. Shipping Policy:*
- Items paid for during weekends or holidays will be shipped on the next working day (Monday to Friday).
- Delivery time depends on the destination, carrier policies, and other factors.
- Please note that the expected delivery time may sometimes be longer due to customs clearance processes in the buyer s country.
*3. Combined Shipping:*
- When free shipping promotion items are combined with non-promotion items, the buyer is responsible for the shipping cost of the non-promotion items.
- For detailed shipping rates and policies, please refer to our specific shipping policy.
*4. Reporting Faulty or Mismatched Items:*
- All faulty or mismatched items must be reported to us within 10 days from the date of receipt.
- Please provide detailed information and any supporting images or videos to help us resolve the issue promptly.
*5. Handling Customer Queries:*
- If you have any queries or require further information, please feel free to contact us.
- We are committed to responding to your inquiries at the earliest possible time to ensure a satisfactory resolution.
*6. Return Policy:*
- For details regarding returns, refunds, and exchanges, please refer to our returns policy.
- Ensure to follow the guidelines to facilitate a smooth and efficient return process.
*7. Payment Policy:*
- To combine items for shipping savings, do not make individual payments for each item.
- Combined payments for up to 20 items (with a total weight not exceeding 500 grams and a purchase value above $1000 USD) can be made to save on shipping costs.
- Single payments with shipping fees will result in immediate shipment.
*8. Customer Satisfaction:*
- We are dedicated to providing high-quality products and exceptional customer service.
- Your satisfaction is our priority, and we will make every effort to meet your expectations.
*9. Updates and Changes:*
- Our policies may be updated periodically to reflect changes in our operations or for compliance with regulatory requirements.
- Please review our policies regularly to stay informed about any updates.
By shopping with ISHUJEWELS, you agree to abide by our store policies. For any assistance or further information, please contact our customer service team through eBay s messaging system. Thank you for choosing ISHUJEWELS!
***ISHUJEWELS PAYMENT POLICY***
At ISHUJEWELS, we aim to provide a seamless and flexible payment process for our valued customers. Please review the following details carefully:
*1. Combined Shipping:*
- You can combine up to 20 items in one shipment to save on shipping fees.
- The total combined weight of the products should not exceed 500 grams.
- The total purchase value for the combined items should be above $1000 USD.
- There is no additional charge for the combined items when they meet the above criteria.
*2. Payment Timing and Shipping:*
- Items paid for during weekends or holidays will be shipped on the next working day (Monday to Friday).
- Please note that we do not process shipments on weekends or national holidays.
*3. Combining Payments:*
- To take advantage of combined shipping, please do not make individual payments for each item.
- Single payments made with shipping fees will result in immediate shipment of the individual items.
- If you wish to combine items, wait until all items are in your cart and make a single payment.
*4. Payment Methods:*
- We accept various payment methods, including major credit cards, PayPal, and other methods supported by eBay.
- Please ensure that your payment is completed promptly to avoid any delays in processing your order.
*5. Payment Confirmation:*
- Once your payment is received, you will receive a confirmation email with the details of your purchase.
- If you have any issues with your payment, please contact us immediately through eBay s messaging system for assistance.
*6. Payment Security:*
- All transactions are securely processed to protect your personal and payment information.
- We adhere to strict security standards to ensure your data is safe.
*7. Additional Notes:*
- Please review your order carefully before making a payment. Ensure that the shipping address and item details are correct.
- For any special instructions or requests, please contact us before completing your payment.
By purchasing from ISHUJEWELS, you acknowledge and agree to our payment policy. For any questions or further assistance, please contact our customer service team through eBay s messaging system.
***ISHUJEWELS SHIPPING POLICY***
Item Location:-
- Jaipur, India
Shipping Policy:-
*1. Handling Time:*
- Items paid for during weekends or national holidays will be shipped on the next working day (Monday to Friday).
- In case of any delay, the customer will be duly informed, and we will update you with the expected date of dispatch.
*2. Free Shipping Promotions:*
- When free shipping promotion items are combined with non-promotion items, the buyer is responsible for the shipping cost of the non-promotion items.
*3. Shipping Rates:*
- Economy International Shipping: US $9.99.
- All purchases above $100 qualify for free shipping.
*4. International Shipping Details:*
- Shipment of items may be subject to customs processing and additional charges depending on the country of residence of the buyer.
- We recommend checking with your local customs office for further information on potential hidden charges.
*5. Shipping Destinations:*
- We ship worldwide.
*6. Exclusions:*
- We do not ship to the following countries: Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Ukraine, Ghana, Kyrgyzstan, Kazakhstan, Nigeria, Cote d’Ivoire, Democratic Republic of Congo, Liberia, Lebanon, Sudan, Bulgaria, Burkina Faso, Cameroon, Croatia, Haiti, Jamaica, Kenya, Mali, Mozambique, Namibia, Nigeria, Senegal, Iraq, Zimbabwe, Syria, Azerbaijan Republic, Barbados, Colombia, Costa Rica, Ecuador, French Guiana, French Polynesia, Guadeloupe, Guatemala, Hungary, Indonesia, Libya, Liechtenstein, New Caledonia, Yemen, China, Hong Kong.
- This list will be periodically updated based on FATF publications and Indian foreign policies.
*7. Customs and Import Duties:*
- The buyer is responsible for any import duties, taxes, and charges that may be incurred.
- These charges are not included in the item price or shipping cost.
- Customs policies vary widely from country to country, so please check with your local customs office for further information.
*8. Delivery Time:*
- Delivery times vary depending on the destination and shipping method.
- Please allow additional time for customs processing.
*9. Tracking:*
- We provide tracking information for all shipments. You will receive a notification with the tracking number once your order has been dispatched.
By purchasing from ISHUJEWELS, you acknowledge and agree to our shipping policy. For any questions or further assistance, please contact our customer service team through eBay s messaging system.
***ISHUJEWELS CUSTOMS POLICY***
When purchasing from ISHUJEWELS, please be aware of the following customs policy:
1. *Import Duties and Taxes*: Import duties, taxes, and any other related charges are not included in the sale price of our items. These charges are solely the buyer s responsibility.
2. *Customs Charges*: Any additional charges for customs clearance must be borne by the buyer. We have no control over these charges and cannot predict what they may be.
3. *Customs Policies*: Customs policies vary widely from country to country; you should contact your local customs office for further information.
4. *Customs Delays*: Please be aware that international shipments may be subject to opening and inspection by customs authorities. Delays in customs are beyond our control and we ask for your understanding and patience.
5. *Documentation*: We will provide all necessary documentation to ensure your package clears customs smoothly. However, it is the buyer s responsibility to ensure that their country’s customs requirements are met.
6. *Returns Due to Customs Issues*: If a package is returned to us due to refusal to pay customs charges or inability to clear customs, we will refund the purchase price minus any shipping costs and additional charges incurred.
By purchasing from ISHUJEWELS, you acknowledge that you understand and accept these customs policies.
***ISHUJEWELS RETURNS POLICY***
At ISHUJEWELS, we strive to ensure customer satisfaction with every purchase. Our returns policy is designed to address any concerns you may have regarding your order. Please review the following details carefully:
*1. Contact Us Within 5 Days:*
- Upon receiving your product, if it is damaged in transit or does not match the description and pictures provided in the listing, you must contact us within 5 days.
- Prompt communication will help us resolve your issue more efficiently.
*2. Provide Proof of Damage or Discrepancy:*
- To expedite the process, please attach pictures and videos of the product unboxing. This documentation will help verify the condition of the item upon arrival.
*3. Refund or Exchange Process:*
- Refunds or exchanges will only be processed after we receive the faulty item.
- Ensure that the product is returned in its original packaging, including all accessories and documentation.
*4. Conditions for Cancellation of Return/Exchange Requests:*
- If the returned item(s) are found to be mishandled, physically damaged, or distorted in any form other than the original factory condition post unboxing and use, the refund/exchange/return request will be canceled immediately.
- It is important that the item remains in the condition it was received to qualify for a return or exchange.
*5. Additional Details:*
- For further details and comprehensive guidelines, please refer to eBay s return policies for buyers.
- We adhere to eBay s policies to ensure a fair and consistent resolution process.
*6. Shipping Costs:*
- The buyer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent, product defect).
- We recommend using a trackable shipping service to ensure the safe return of the product.
*7. Refund Processing Time:*
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within a certain amount of days, depending on your original method of payment.
*8. Non-Returnable Items:*
- Certain items are non-returnable and non-refundable, such as customized products or items marked as final sale. These exceptions will be clearly noted in the product listing.
***By purchasing from ISHUJEWELS, you agree to our returns policy. We are committed to addressing any issues you may encounter and ensuring a satisfactory shopping experience.***
For any questions or further assistance, please do not hesitate to contact our customer service team through eBay s messaging system.
