Picture 1 of 2
Buying Business Services by Axelsson, Bjrn Paperback Book The Fast Free Shipping
Condition:
Postage:
Located in: Philadelphia, Pennsylvania, United States
Delivery:
Estimated between Tue, 25 Jun and Sat, 29 Jun to 43230
Returns:
Payments:
Shop with confidence
Seller information
Registered as private seller, so consumer rights stemming from EU consumer protection law do not apply. eBay Money Back Guarantee still applies to most purchases.
Seller assumes all responsibility for this listing.
eBay item number:155523638368
Item specifics
- Condition
- Level
- Business
- ISBN
- 9780470843024
- Subject Area
- Business & Economics
- Publication Name
- Buying Business Services
- Item Length
- 9.7 in
- Publisher
- Wiley & Sons, Incorporated, John
- Subject
- Industries / Service, Référence, Strategic Planning
- Publication Year
- 2002
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7 in
- Item Width
- 6.6 in
- Item Weight
- 20 Oz
- Number of Pages
- 304 Pages
About this product
Product Information
Purchasing is a function of growing interest and importance within most companies and organisations. We also live in a society where services are being produced and consumed as never before.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470843020
ISBN-13
9780470843024
eBay Product ID (ePID)
2180658
Product Key Features
Publication Name
Buying Business Services
Format
Trade Paperback
Language
English
Subject
Industries / Service, Référence, Strategic Planning
Publication Year
2002
Type
Textbook
Subject Area
Business & Economics
Number of Pages
304 Pages
Dimensions
Item Length
9.7 in
Item Height
0.7 in
Item Width
6.6 in
Item Weight
20 Oz
Additional Product Features
LCCN
2002-280704
Intended Audience
College Audience
Lc Classification Number
Hf5437.A948 2002
Reviews
" altogether a good textbook recommended reading for all Supply Chain Professionals " (Newsletter of the European Supply Chain Forum), "...altogether a good textbook...recommended reading for all Supply Chain Professionals..." (Newsletter of the European Supply Chain Forum)
Table of Content
Foreword Acknowledgements About the Authors PART I: INTRODUCTION 1 The Increased Importance of Buying Services The service society Services defined Development of the purchasing function Buying business services Summary and book overview 2 Business Services, their Providers and Customers Types of business services Types of business service providers Types of business service customers Different forms of business services Conclusions PART II: BUSINESS SERVICES AS FUNCTIONS AND ACTIVITIES 3 Business services in terms of activities, resources and actors Services described as activities and functions The A-R-A model Allocation of activities between actors Conditions for allocation of activities: production technology Analysing and changing activity structures Buying business services as resourcing Activities, resources, actors and the concept of Supply Chain Management Conclusions 4 Outsourcing and insourcing of functions and activities Some illustrations of outsourcing and arguments for favour and against Strategic aspects Performance aspects Organizational aspects Deliberate versus emergent outsourcing Summary checklist Conclusions 5 Buyer-Supplier Interaction in Business Services Exchange Processes Exchange processes between buyer and seller Describing and understanding business interactions The nature of exchange processes in relation to the type of business service The complexity of the service and the type of problem solution The type of service application Basic services versus problem-solving services - a comment Conclusions 6 The Impact of E-commerce E- commerce - a definition Some key benefits of ICT Enabling techniques The potential of e-commerce Basic forms of e-procurement E-commerce and the interaction patterns between actors E-commerce and the impact of patterns of division of labour along supply chains E-commerce and its'' likely impact on different kinds of services Barriers to exploiting e-technology Conclusion PART III: APPLICATIONS: THE PROCESS OF BUYING BUSINESS SERVICES 7 Specifying Business Services Purchasing as a rational decision process Service Level Agreements: a way of specifying business services Methods for specifying business services Business service quality Quality deviations: when routines no longer work Service quality assurance Conclusions 8 Selecting and Evaluating Business Service Providers The Importance of Supplier Selection and Evaluation A model for data capture Evaluation models Prerequisites for a relationship: a matter of fit Specific aspects to consider when the supplier is a service provider Conclusions 9 Contracting Business Service Providers: Pricing, Negotiations and Payments Pricing principles Cost-based pricing Market-based pricing Value-based pricing Interrelations between the three price elements The impact of negotiation strategies payment Principles Conclusions PART IV: REFLECTION 10 Transaction-oriented and Related-oriented purchasing Transaction oriented purchasing philosophy Relationship-oriented purchasing philosophy Efficiency in supplier relations Purchasing philosophy and buying business services Purchasing philosophy and the use of ICT Variations on the theme transaction vs. relation-oriented purchasing strategy Combining different approaches Conclusion 11 Buying business services: the market perspective versus the network perspective Outer context: markets vs. networks Purchasing in a market environment Purchasing in a network environment Two main categories of networks Characterizing network structures Networks of activities, actors and resources The fundamentals of network structures Networks as force fields Networking to influence network structures and processes Creating and designing supply structures Markets and networks combined Conclusion 12 Summary The contents Finally References Index
Copyright Date
2002
Dewey Decimal
658.7/2
Dewey Edition
21
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:155523638368
Postage and packaging
Item location:
Philadelphia, Pennsylvania, United States
Posts to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
Postage and packaging | To | Service | Delivery*See Delivery notes |
---|---|---|---|
US $4.87 (approx EUR 4.56) | United States | Economy P&P (USPS Media MailTM) | Estimated between Tue, 25 Jun and Sat, 29 Jun to 43230 |
Dispatch time |
---|
Will usually dispatch within 3 working days of receiving cleared payment. |
Taxes |
---|
Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #155523638368
Sales tax for an item #155523638368
Seller collects sales tax/VAT for items dispatched to the following states:
County | VAT rate |
---|
Returns policy
Return policy details |
---|
The seller won't accept returns for this item. |
Payment details
Payment methods
Registered as a private seller
Thereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
Seller Feedback (31)
t***a (215)- Feedback left by buyer.
Past year
Verified purchase
Item came exactly as described, reasonable price, shipping took a while though
n***5 (150)- Feedback left by buyer.
Past year
Verified purchase
Easy transaction. As described. Great price. Thanks!
a***e (1365)- Feedback left by buyer.
More than a year ago
Verified purchase
Thank you you
More to explore:
- Non-Fiction Fasting Paperback Fiction & Books,
- Non-Fiction Ships Paperback Fiction & Books,
- Paperback Business, Economics and Industry Books,
- Business Paperback Dictionaries & Reference Books,
- Business Studies Paperback Adult Learning & University Books,
- My Busy Books Fiction Books,
- Vintage Paperback Antiquarian Books,
- Paperback Antiquarian & Collectable Books,
- Paperbacks Books in Swedish,
- Paperback Fiction Books in English