Terms and Conditions
Technozen Electronics - www.technozen-electronics.co.uk
Contact: paul@technozen-electronics.co.uk
07527 877995
Purchase of a Repair Service:
Standard repair services are detailed on my website and in my Ebay listings. Once you have purchased the required service the faulty module should be sent to the address shown on my website and/or Ebay listing. Most repairs will be completed and received back within 3 working days, some complicated repairs may take longer. International repairs will take longer due to increased delivery times.
In most circumstances the initial fault diagnosis will have been carried out or determined by the customer. All modules are tested for actual faults before any work is carried out, if no fault is found then contact will be made to ascertain if the standard repair is to be completed or the module returned in the “as received” condition.
If your module cannot be repaired I will provide a full detailed report and costing for a replacement module. Any payments made are transferable against the cost of a replacement module.
Custom repair quotations require full payment to be made before despatch of the repaired module.
If the standard repair is declined, as in the case of a “no fault found” scenario or if the module received has been deemed beyond repair then a fee based as follows will be charged;
The cost of UK 1st Class Recorded or Special Delivery post plus any applicable merchant fees.
International returns will incur a return postal rate at cost plus any applicable merchant fees.
All other balances of payments received will be refunded.
The return fee will be waived if you do not require the original module to be sent back.
Your statutory rights are not affected.
Delivery Information:
I return high value items using Royal Mail Special Delivery within the UK and Royal Mail Tracked and Signed service for International deliveries, in all instances the appropriate level of insurance will have been included. I strongly recommend that you choose the correct service when sending an item to me and add insurance to your package. I am not responsible for lost or damaged packages. All items should be adequately packaged and must include your contact details. I do not provide a collection service and you must arrange the shipment of your unit to me. For International shipments the sender is responsible for paying any Customs import and/or export fees associated with shipping the item, these can include incoming duty, outgoing duty, and/or courier administration costs. Modules that cannot be repaired or are returned because a repair has been declined by the customer may also be subject to these fees.
Warranty:
The Warranty covers the repair of your unit back to its original operating condition as a result of component or workmanship defects for a period of one year from the date of repair. Some specific repairs or parts used are provided with an additional Two or Five year Warranty.
All parts replaced and workmanship by Technozen Electronics are covered. The warranty is valid for the period that you own the vehicle and is non-transferable. Any warranty claims require you to remove the module and return it to me for testing and inspection. Cost of return delivery to me, removal, car hire, loss of earnings, diagnostic, coding, programming, software download, and/or mechanic charges are not covered by the warranty and Technozen Electronics will not be held liable for any of these costs. The warranty only applies to the original repair carried out.
If during the warranty it is determined the part is beyond repair as a result of the failure of the original work carried out, I will either provide a replacement unit, or refund the entire original repair cost, at my discretion. Factors that could void the warranty include, but are not limited to: water damage, fire damage, over voltage damage, part being damaged as a result of another defective part in the vehicle, damage caused by jump starting the vehicle, improper use, use in an application for which the part was not intended.
Any warranty given is in addition to your Statutory Rights.
Governing Law:
All agreements and purchase of services will be governed by and construed in accordance with the laws of England.
