Should your product(s) arrive damaged by the carrier or faulty, we will either issue a replacement or refund your item(s) free of charge for you.
All items sold are new & unused unless otherwise stated and should therefore be returned in the same saleable condition. We will accept any items back for refund if they are returned to us in original State, unopened packaging and are in an unused condition. Refunds will be made of the purchase price paid if returned within 30 calendar days of receipt. Returns postage and packaging costs should be covered by the buyer unless the item is either damaged or faulty. If goods are damaged or faulty please notify us through the eBay messaging system to enable us to issue you with a pre-paid returns label. Once we have received your item using the pre-paid returns label a refund will then be given unless a replacement has been issued prior to return.
Please note: we will not be able to cover return postage costs that do not adhere to this process.
All goods returned must be arranged prior to sending via the eBay messaging system. This will enable us to assist you more thoroughly with your request and to deal with any difficulties. Refunds will only be issued if the buyer encloses within the return a copy of the purchase invoice r there full details , a brief explanation as to why the item has been returned, and also their eBay user name, ID and home address. The refund will be by the same method used as the original payment ONLY.
Delivery
At Spares-Direct we like to keep things as simple as possible for the customer; so we are pleased to tell you that we charge a flat rate for UK postage. All goods are stock items and are dispatched using Royal Mail or DPD unless they are stipulated as being dispatched by courier. We guarantee that all orders placed before 12pm are dispatched the same day.
Please note that all orders will be automatically sent to the address that is stated on the eBay account at time of purchase . International shipping costs may vary and can be obtained by selecting your country and using the 'Get Rates' facility which is found in the 'Postage and payments' tab of the product listing we only use ebays global shipping service .
Customer Service
Should you have any questions or just general enquiries, then please do not hesitate to contact us through eBay messages. We aim to respond to all e-mails & messages within 24 / 48 hours (excluding seasonal & bank holidays). Through closely monitoring our customers' feedback, Spares-Direct has remained in the top tier of customer satisfaction and feedback ratings since our eBay debut back in 2015. We have gained the trust of Thousands of happy customers so far and we continue to action any comments and suggestions to further improve your customer experience.
Payment
All payments can easily be made instantly through PayPal. All prices are inclusive of VAT. If you would like to cancel an order, please contact us through eBay messages.
About Spares-Direct
Spares-Direct is a Family run established spare part supplier based in the North West with over 20 years experience in sourcing the best products and lowest prices on all domestic and commercial appliance spare parts. Should you wish to maintain or repair a fault with your Tv Blu ray Dvd Hifi Soundbar, Oven / cooker, fridge freezer, washing machine, tumble dryer, microwave, dishwasher or vacuum cleaner - our store includes full coverage of all main appliance brands such as LG, Samsung, Logik, Sony, Panasonic, Umc, Hotpoint, Indesit, Bosch, Creda, Dyson, Numatic Henry, Hoover, Whirlpool and many more.
We truly Hope you enjoy your shopping experience with us
