TERMS & CONDITIONS
PLEASE COULD YOU TAKE A COUPLE OF MINUTES TO READ THIS – THANK YOU.
WE TRY TO KEEP TRANSACTIONS SIMPLE AND TRANSPARENT AND WE DEFINITELY DON’T WANT TO BORE YOU BUT….
Enjoyment -
Firstly can we just say that we love handling interesting items and enjoy selling them and really do try and make the experience enjoyable for anyone who wants to buy one or hopefully more of our items. We want you to be pleased with the item you buy from us. If we had a Mission Statement (which we don’t as we just do it) it would be about making sure this is fun for you and us!
Questions
We are happy to answer questions if we can so please do ask if you are thinking about bidding but are thinking if only I knew one more thing…….! Also if you see something of ours and know something about it that we don’t tell us – we love to hear from experts – we can’t know everything and there is always someone out there that does – let’s spread the knowledge. Try not to leave your questions to the last minute though in case we can’t get back to you in time.
Payment
We ask for payment by Pay Pal only – not with Pay Pal Echeques. If you know that you will be unable to pay by Pay Pal within 2 days of winning an item please contact us before bidding. Unpaid items are automatically registered by Ebay after 2 days unless we have agreed alternative arrangements in advance and then override this.
Postage
Our postage prices displayed are for UK bidders(not International customers-see below*). If it is a bulky or heavy item we may need to send by Courier and certain parts of the UK could cost more – you know where you are eg Northern Ireland, Channel Islands and Scottish Islands etc.In this case we will need to give a quote for postage, which may cost more - if in doubt PLEASE ASK BEFORE BIDDING
*International/European Buyers – could you PLEASE CONTACT US FOR A POSTAGE QUOTE BEFORE bidding-we would like to give you an exact quote if we can – by Royal Mail Air Mail – but bear in mind if the item is going to weigh over 2kg after packing we will have to use a Courier and there is often a steep increase in prices then – we will be happy to quote for couriers too. Also please note: Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
Combined Purchases
We really would like you to buy more than one item from us – why not if you like one you will probably like another! We will try and reduce the postage costs on items going to the same place if they are bought within a couple of days of each other, IF we are asked about this before purchase. This is because then we can pack them together which saves us time and packing materials and will normally reduce the cost of postage too. Sometimes this is not sensible if the items will be more vulnerable to damage when put together – so check with us and we will try and help if we can. We are less keen on this if they are many days/weeks apart because of storage space and keeping track of things. So on that note remember to look at our other items!
Shipping
We always pack items very well and carefully and obtain proof of postage and try to send very quickly. We do NOT charge anything for packing and materials-what you pay for postage is only what is costs us to send (either Royal Mail or Courier costs only) – we try to recycle packing materials where ever possible and we take great care with packing. We offer a choice of postage options where ever possible -if you would like special arrangements -eg extra quick– then we are happy to quote for the service. We would like to assure you that we pride ourselves in our packing, communication and speed of postage and in most cases the transaction will go smoothly and mishaps are the absolute exception. In the event of loss or damage, please contact us first – the postman/woman/courier leaves a card when a parcel can’t deliver (and it could be under your door mat) and if you find out from us when your item was sent and make a quick call to the sorting office/courier you might trace your missing item (it has happened many times)! A proof of postage receipt can be forwarded if you wish to make a claim against Royal Mail or the relevant courier. Please Note: Royal Mail will not investigate an undelivered item until 15 working days after posting (in UK )even though most items will arrive long before this! International Royal Mail will not investigate an undelivered item until 20 working days after posting. Oh and one more thing – if your item has many sections be careful unpacking and don’t throw anything away until you have checked all the packing materials – bits of items can be irreplaceable and don’t want to end up in the bin!
Returns
Please see details of our 30 Day No Quibbles Returns Policy
Feedback
We will leave you positive feedback on receipt of the same. PLEASE do not leave negative or even neutral feedback before you contact us – because we really do believe that all problems can be resolved. A LITTLE PLEA - Especially if you are new to Ebay we would just like to say that the vast majority of Ebayers are a fair lot and will try to sort things out – negative feedback is supposed to be a last resort and spoils things for honest sellers so please think about us first and then contact us! We are genuine people trying our best and you must believe us - we really do lose sleep over unhappy buyers.
On a happy note
:¬)
If you are happy with your transaction please give feedback in all 4 of Ebay’s Boxes as they all count!
1. Item as described
2. Communication
3. Dispatch time
4. Postage & packaging
If you decide to buy from us you accept the above terms and conditions. So please read them carefully as they are binding.
Thank you
PHEW! NOW THAT’S OVER – HAPPY BIDDING
