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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer
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ApproximatelyEUR 9.36
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Located in: Lake Mary, Florida, United States
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Estimated between Fri, 21 Jun and Tue, 25 Jun to 43230
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Registered as private seller, so consumer rights stemming from EU consumer protection law do not apply. eBay Money Back Guarantee still applies to most purchases.
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eBay item number:175873671259
Item specifics
- Condition
- Personalize
- No
- Signed
- No
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Personalized
- No
- Original Language
- English
- Inscribed
- No
- Vintage
- No
- ISBN
- 9780071548335
- Book Title
- New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Publisher
- Mcgraw-Hill Education
- Item Length
- 8.6 in
- Publication Year
- 2008
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 1.1 in
- Genre
- Business & Economics
- Topic
- Training, Leadership, Total Quality Management, Customer Relations, Organizational Behavior, Personal Success, Industries / Hospitality, Travel & Tourism, Management, Corporate & Business History
- Item Weight
- 15.3 Oz
- Item Width
- 6.3 in
- Number of Pages
- 304 Pages
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071548335
ISBN-13
9780071548335
eBay Product ID (ePID)
64186095
Product Key Features
Book Title
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Number of Pages
304 Pages
Language
English
Topic
Training, Leadership, Total Quality Management, Customer Relations, Organizational Behavior, Personal Success, Industries / Hospitality, Travel & Tourism, Management, Corporate & Business History
Publication Year
2008
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.1 in
Item Weight
15.3 Oz
Item Length
8.6 in
Item Width
6.3 in
Additional Product Features
Intended Audience
Trade
LCCN
2008-007056
Dewey Edition
22
Dewey Decimal
658.4/092
Synopsis
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization., Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization., Mendelssohn Perspectives presents valuable new insights into Felix Mendelssohn Bartholdy's music, biography and reception. Critically engaging a wide range of source materials, the volume includes both traditional musical analysis-based studies, and embraces lines of inquiry that are crucial to other areas of the humanities. These exciting new approaches bring a historical and interpretive dimension to Mendelssohn studies. The volume offers essays on Mendelssohn's Jewishness, his relationship with music of the past and future, music for the stage, compositional process and handling of form in both the music Mendelssohn and Fanny Hensel, and Mendelssohn's vast correspondence. German literature and aesthetics, gender and race, philosophy and science, and issues of historicism all come to bear on these new perspectives on Mendelssohn.
LC Classification Number
HD57.7.M525 2008
Copyright Date
2008
ebay_catalog_id
4
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:175873671259
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Lake Mary, Florida, United States
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy P&P (USPS Media MailTM) | Estimated between Fri, 21 Jun and Tue, 25 Jun to 43230 |
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| Will usually dispatch within 2 working days of receiving cleared payment. |
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