Offers To End Auctions Early
Barnardo's Shop promises to not end auctions early or accept offers. It is our eBay policy to let all auctions run their course and be fair to all customers and supporters.
Collection in Person
The Barnardo's Online Shop offers collection in person for certain items. If you are collecting an item in person, you will be asked to provide proof of purchase and a signature to confirm you have collected the item.
Singapore and Countries With Laws About Purchasing From Charities
Please note that we are a charity and have the understanding that buyers from Singapore will have great difficulty in paying for items from us due to certain laws. Please be aware of this and consider how you will pay for your item (as we do not offer any other payment options than PayPal) before bidding on any of the items on our shop.
Payment Options Accepted
The Barnardo’s Shop can only accept PayPal payments. We do not offer any other payment. We apologise for any inconvenience.
Payment Time Allowance
The Barnardo’s Shop is happy to wait a total of 7 days for payment of any item. On the 8th day the transaction will automatically be cancelled.
Please either pay or inform us if you would like to cancel your transaction within 2 days from the sale to avoid any case marks against your eBay account.
Cancellations of Bids or Auction Win
The Barnardo's Online Shop is happy to cancel any bid on an auction that is not finished..
We are not able to cancel bids once the auction is completed, due to warnings we have received regarding eBay's penalties for unpaid item cases. Please ensure you are 100% certain before placing your bid. We are sorry for any inconvenience caused.
Customs Declarations
The Barnardo’s Shop is unable to alter custom labels to help avoid tax or problems in other countries. We are unable to process any requests to label an item for less than it is worth or to list the package as containing goods that it is not (including as a 'gift').
Customs Information
The Barnardo’s Shop is unable to accept responsibility for delays to delivery of items due to customs where it has not been caused directly from a wrong customs declaration on our end. Unfortunately Barnardo’s shop is also not liable for any problems encountered with customs during the returning of goods to us. Please know your customs declarations needs of your country before returning an item to us as you are responsible for your item's safe return to us. Please note this means that we do not accept responsibility for any charges or extra charges and will not issue compensation due to custom related issues where it is not directly our fault (i.e. a problem caused directly by a customs form filled in at our premises). We apologise for any inconvenience or disappointment this may cause.
Opening Times
The Barnardo’s Customer Support Team are only available Monday – Friday 9am – 5pm. Please not all queries and cases will be responded to during this time only.
Working Days
The Barnardo’s eBay Shop refers to Mondays, Tuesdays, Wednesdays, Thursdays and Fridays as working day.
Policy On Buyers
The Barnardo’s eBay Shop reserves the rights to block or end communication with any abusive buyers, any buyers who do not follow proper ebay or PayPal etiquette or any buyers which do not follow eBay or PayPal buying policies properly.
Complaints
Please address any complaints you have to our customer service team via eBay message . Your feedback and satisfaction is very important to us but please do remember to contact us about lost parcels and other queries prior to leaving feedback, open cases or complaining. Complaints will be reviewed and responded to within 3 working days.
Returns
If you are not happy with your item please contact us to discuss the refund. Items must be returned within 30 days of purchase using return systems page, items returned after 30 days may not be refunded. Buyers will be responsible for return postage costs unless the item is proven fault or inaccurately described.
Dispatch Times
The Barnardo’s eBay Shop allows 2 working days for dispatch but items are usually shipped within 1-2 working days of confirmed payment. Delivery estimates are the postage time from confirmed dispatch.
Contact Us
Barnardo’s eBay Hub
Unit 5& 6 triton park
Rugby
CV21 1SG
Email: supporterrelations@barnardos.org.uk For all other queries including post order queries e.g. where is my item
