Terms and Conditions for i2you ltd
Welcome to i2you ltd. We are a registered company in England and Wales, dedicated to providing quality goods and excellent customer service. By purchasing from us, you agree to the following terms and conditions.
1. Item Description & Condition
We take great care to describe all items as accurately as possible. As we sell a variety of new and second-hand goods, the condition will be clearly stated and detailed in every listing.
The photographs provided form a crucial part of the item s description. We encourage all buyers to review them carefully before purchasing.
We are committed to honesty and transparency. Any known flaws, marks, or defects will be explicitly mentioned and, where possible, photographed.
2. Payment
Payment is required at the time of purchase via eBay s managed payments system.
If payment is not received within the time specified by eBay, an unpaid item case will be automatically opened by the system.
3. Shipping & Dispatch
Dispatch Time: We are committed to a fast and efficient service. All orders will be dispatched within 1 working day (Monday - Friday) of receiving cleared payment.
Services Used: We use a variety of reputable couriers, primarily Royal Mail and Evri, to ensure your item arrives safely. The specific service used will be detailed in the listing.
Address Accuracy: Your order will be sent to the address registered on your eBay account at the time of purchase. Please ensure this is correct before completing your order, as we cannot be held responsible for items sent to an incorrect address provided by the buyer.
Combined Postage: We are happy to offer combined postage for multiple purchases. Please contact us before making payment so we can send you an updated invoice.
4. Returns
For full details, please refer to our comprehensive 30-Day Peace of Mind Return Policy.
In summary, we accept returns within 30 days of receipt for any reason.
For change of mind returns, the buyer is responsible for return postage costs, and the item must be returned in its original condition.
If an item is faulty or not as described, we will cover all return postage costs.
5. Communication & Customer Service
Our primary method of communication is through eBay Messages. We monitor this actively during business hours.
We aim to respond to all enquiries within 24 hours (Monday - Friday).
We pride ourselves on our professional and friendly customer service and will always do our best to resolve any issues to your satisfaction.
6. Feedback
We value your feedback as it helps us grow and improve. We automatically leave positive feedback for our buyers upon payment.
If for any reason you are not completely satisfied with your purchase, we kindly ask that you contact us first before leaving neutral or negative feedback. We are committed to resolving any problems and ensuring you have a positive experience with us.
7. Governing Law
This contract is governed by and interpreted in accordance with the laws of England and Wales.