TECH-NIC (BRISTOL) LLP Terms and Conditions
Part 1 of the terms apply to IT Products related to TECH-NIC and Part 2 apply to Battery related services.
Company Information
TECH-NIC (BRISTOL) LLP is a company registered in the UK with our registered office located at: 5D Hanham Hall, Whittucks Road, BS15 3FR.
Our company registration number is OC437307 and our VAT number is 324728695.
Your Rights
You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is overridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.
Trademarks
All trademarks, service marks and trade names of TECH-NIC used in the site are trademarks or registered trademarks of TECH-NIC (BRISTOL) LLP.
Quotes
Any verbal or written quote given by TECH-NIC is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Diagnostic Fee
We believe in the best possible service and thoroughness for our customers! So we may have a small diagnostic fee if you decide to not go ahead with a repair once booked in to cover time and overheads. Most diagnostics take less than an hour, so we cap the diagnostic fee at one hour (£35.00 including VAT)
We will always let you know before carrying out more extensive diagnostics if deemed required.
All diagnostic charges will be waived if a customer decides to go ahead with repair work with TECH-NIC.
We reserve the right to request an up-front diagnostic fee upon drop off.
Payment Terms
Unless otherwise agreed full payment must be made at time of collection or prior to delivery. We accept Debit/Credit Card, Cash or Bank Transfer. If an invoice is emailed the payment is due 14 days from the invoice date.
Liability
To the maximum extent permitted by law, TECH-NIC shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the Site or our services.
Our total liability to you in respect of all losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount paid by you for the services.
PART 1:
IT Products
Warranty
6 Months Return to Base Warranty on any items sold as Refurbished or 12 Months for eBay Refurb Program and New Goods.
Returns
You can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned in a resalable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories. If the Goods are returned incomplete or are not in their original condition, we may deduct from the refund the costs incurred.
TECH-NIC requires notification of return and timely dispatch of no longer than 14 days, our return address can be found above.
Faulty Goods
Faulty goods must be notified to TECH-NIC within 30 days of delivery and will be collected, repaired or replaced, and redelivered free of charge. Please note: at our discretion we may decide to issue a full refund instead of providing a repair or replacement.
If faulty goods are notified to TECH-NIC after 30 days and within the warranty period and are to be returned to us at the expense and risk of the customer. The customer should arrange their own shipping back to us and ensure that the parcel is adequately packed. Goods that are repaired or replaced under warranty will be re-delivered free of charge.
Refunds
Refunds are dependent on the condition of the goods received back. Damaged, incomplete or excessively used goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery charge. The customer will be advised of all chargeable repairs before such work commences.
Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product or through normal wear and tear. Goods damaged as a result of misuse will be subject to repair and redelivery charges. The customer will be advised of all chargeable repairs before such work commences.
We are not responsible for any loss or damage of the package caused by the carriers / couriers. If you would like to arrange your own postage, or prefer to drop it over personally to our Bristol based office, please contact us in advance.
Accidental damage is not covered under our warranty, this includes screen damage, liquid damage, viruses, software corruptions etc.
Laptop Battery Disclaimer
As batteries are consumable and deteriorate over time, they will be covered for 30 days from purchase and are excluded from the warranty period.
PART 2
eBike Battery Services
General
Online orders can take up to 2 working days to be processed including collections and dispatches.
Prices and images are subject to change without notice.
If we cannot repair a battery for technical reasons outside of our control (e.g. parts not available or anti-tamper chipped BMS), in such situations we still charge a £18.00 nominal fee for the return of the battery, or we can recycle your battery for no additional cost.
Disposal of old lithium batteries are calculated at £3.50 inc VAT a KG, however we may also recycle your old battery for no cost on a case by case basis.
For more complex jobs we may recommend longer testing time to fully load and capacity test a battery beyond the standard 1 hour diagnostic fee.
After diagnostic of the issue we will issue a full repair estimate.
Total service time can take up to 10 working days, if there are any delays we will contact you first.
Repairs
All our repair work comes with a 30-day guarantee from once you receive it back relating to the work we carried out unless otherwise stated.
Additional issues outside of what was repaired will not be covered, for example if a battery is found to have other cells displaying a fault that were not replaced. (Lithium cells can degrade and self discharge over time due to SEI layer growth, loss of active lithium, structural damage from cycling, and thermal stress, leading to reduced capacity and efficiency.)
However, if within 30-days of return to you it is found that a cell revival or voltage re-balancing service has failed due to unforeseen slow self discharging cells and it s clear a re-cell is needed, we can offer an upgrade to a rebuild for the cost difference at our discretion.
Full Rebuilds / Recelling
We offer 6 Months RTB Warranty on batteries we fully rebuild using our own cells or for new builds. If the rebuilt battery fails due to our workmanship or faulty parts within this period, we will repair or rebuild it at no additional cost.
Warranty does not cover issues arising from misuse, accidental damage, or modifications made by the user, this warranty period also carries over to the BMS if this too was replaced.
This 6 month period is only valid for complete cell replacements / rebuilds, any partial cell replacements fall under the 30-day repair guarantee.
Generally we do not provide refunds on battery new builds or re-cells. It is a time-consuming process that requires a very high level of electronics expertise to build a Li-ion battery pack. If we can prove that the battery is working beyond reasonable doubt, the only compromise we can offer in this regard is to take back our cells and offer a pro rata refund.
Refunds are offered at our discretion.
Shipping
Unless otherwise specified, all shipments are sent by an established courier of our choice. Quicker, express services are available upon request and additional charges will be incurred.
We do not ship to APO/FPO military address or P.O Box addresses.
We are not responsible for any loss or damage of the package caused by the carriers / couriers. If you would like to arrange your own postage, or prefer to drop it over personally to our Bristol based office, please contact us in advance.
Cancellation
All orders must be cancelled within 48 hours. While we may attempt to cancel / hold / make changes if the order has not shipped, depending on how far into the process we are it may not be possible to cancel.
Once the order has shipped it cannot be cancelled.
Exclusions
The guarantees and warranties do not cover:
Damage caused by misuse, neglect, or improper handling.
Issues resulting from unauthorised modifications or repairs by third parties.
Normal wear and tear.
Commercial/industrial use where excessive usage and/or excessive weight transportation is required (pedicab, delivery vehicle, rental company).
Other exclusions:
We do not repair or rebuild batteries that are deemed to be beyond economical repair or those that pose a significant safety risk.
We reserve the right to refuse service for any battery that does not comply with our safety and operational standards.
Customer Responsibilities:
Proper Use: Customers must use the batteries in accordance with the manufacturer’s guidelines and not expose them to conditions that could cause damage or degradation.
Inspection: Upon receiving the repaired or rebuilt battery, customers should inspect it immediately and report any issues within 30 days.
Maintenance: Customers are responsible for the proper maintenance and care of the battery, including regular charging and storage in suitable conditions.
Inherent Risks of Lithium-Ion Battery Usage:
Lithium-Ion batteries (and other rechargeable batteries) are potentially hazardous and dangerous when subjected to abusive conditions. As such, they can become hot, explode or ignite thus causing serious injury to person or damage to property. This is known as ‘Thermal Runaway’. TECH-NIC holds no responsibility for any injury or damage caused by thermal runaway of Lithium-Ion batteries (or other rechargeable batteries). You, the purchaser and/or user of any Lithium-Ion battery or product containing Lithium-Ion batteries are responsible for the use of such products.
When using a Lithium-Ion battery never connect the positive and negative terminals of the battery to each other with any conductive material (also known as a “short”, “short-circuit” or “shorting” the battery). This will cause the battery to rapidly discharge energy into the conductive material, heating both the material and the battery and potentially causing injury or damage from the battery or material becoming hot, igniting and/or exploding. Never store your battery with any conductive materials that may short the battery such as necklaces, hairpins, watches or other metal objects.
Keeping your battery in a safe location can help reduce, but not completely eliminate, the risks associated with using a Lithium-Ion battery. Never expose your battery to water (especially salt water) or allow the battery to get wet. Avoid storing the battery in any location where it may come into contact with water. When not in use keep your battery at room temperature (20-25 Degrees), and out of direct sunlight. Do not place the battery in or near fire, stoves, microwaves, or other heat generating devices.
Always turn your battery off when not in use and never charge your battery when unattended. Do not overcharge the battery (ensure you use the charger provided). When using smart chargers, be aware that damaged or malfunctioning batteries can still become overcharged and become hot, ignite, or explode. As such, never charge your battery unattended, even when using a Smart Charger.
Immediately discontinue charge/discharge of the battery if it emits an odour, feels hot, changes shape or colour, or appears to exhibit any other abnormal behaviour. Never use water to cool down an overheated battery. Never compress, put excessive pressure on, or puncture your battery. In the event you come into physical contact from the acid of the battery, rinse the area well with water or vinegar and immediately seek medical care.
Last Updated: June 2024
