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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed,
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“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
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Located in: Multiple Locations, United States
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Estimated between Wed, 12 Jun and Mon, 17 Jun to 43230
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eBay item number:186354803635
Item specifics
- Condition
- Good
- Seller notes
- “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
- ISBN
- 9780974386003
- Book Title
- If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
- Item Length
- 9 in
- Publisher
- Health Administration Press
- Publication Year
- 2004
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.7 in
- Genre
- Business & Economics, Medical
- Topic
- Customer Relations, Hospital Administration & Care
- Item Width
- 6 in
- Item Weight
- 12.5 Oz
- Number of Pages
- 215 Pages
About this product
Product Information
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Product Identifiers
Publisher
Health Administration Press
ISBN-10
0974386006
ISBN-13
9780974386003
eBay Product ID (ePID)
51450669
Product Key Features
Book Title
If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
Format
Hardcover
Language
English
Topic
Customer Relations, Hospital Administration & Care
Publication Year
2004
Type
Textbook
Illustrator
Yes
Genre
Business & Economics, Medical
Number of Pages
215 Pages
Dimensions
Item Length
9 in
Item Height
0.7 in
Item Width
6 in
Item Weight
12.5 Oz
Additional Product Features
Lc Classification Number
Ra971.L442 2004
Copyright Date
2004
Target Audience
Scholarly & Professional
Lccn
2004-100061
Dewey Decimal
362.1068
Dewey Edition
22
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:186354803635
Postage and packaging
Item location:
Multiple Locations, United States
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Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
Postage and packaging | To | Service | Delivery*See Delivery notes |
---|---|---|---|
US $9.99 (approx EUR 9.18) | United States | Economy P&P (USPS Media MailTM) | Estimated between Wed, 12 Jun and Mon, 17 Jun to 43230 |
US $19.99 (approx EUR 18.38) | United States | Expedited Shipping | Estimated between Tue, 11 Jun and Sat, 15 Jun to 43230 |
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Will usually dispatch within 3 working days of receiving cleared payment. |
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30 days | Money back | Buyer pays for return postage |
The buyer is responsible for return postage costs.
Return policy details |
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