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The Power of Trust How Top Companies Build Manage and Protect It PB
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- Buy it nowThe Power of Trust How Top Companies Build Manage and Protect It PB
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Located in: Simi Valley, California, United States
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Estimated between Sat, 22 Jun and Thu, 27 Jun to 43230
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eBay item number:193467032853
Item specifics
- Condition
- ISBN
- 9780994041630
- Book Title
- Power of Trust : How Top Companies Build, Manage and Protect It
- Item Length
- 9 in
- Publisher
- Wordit Content Design AND Editing Services Pvt LTD
- Publication Year
- 2017
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7 in
- Genre
- Business & Economics
- Topic
- Customer Relations
- Item Width
- 6 in
- Item Weight
- 15.9 Oz
- Number of Pages
- 336 Pages
About this product
Product Information
Trust is the most basic quality at the heart of every relationship. We understand it naturally and our inner alarms go off when trust is damaged or absent. But most business leaders consider trust to be something intangible and difficult to quantify.This book clearly demonstrates that trust is both measurable and manageable. It offers a practical guide to building and protecting trust, and making it part of the balance sheet of every organization. Natalie Doyle Oldfield has spent years studying trust. She lays out a practical, step-by-step approach that will enable everyone from the CEO to the front line employee to thrive in a culture of trust.By taking a look at the science and research, case studies of trust broken and rebuilt, and the reflections of leading business figures, this book will show you how to create trusting relationships with customers, employees and stakeholders. It will show you how to make trust part of your core business strategy and how to make it pay off on the bottom line. "In this groundbreaking book you'll hear real case studies about why the businesses that operate on a strong foundation of trust and integrity, dramatically outperform. Better still, Natalie shows you, with results from her original research, how you can join their ranks!"Cathleen Fillmore Owner, Speakers Gold Bureau"Natalie changed the way we view our customers, our thought process and everything we do - we now see things in a different way. Since working with Natalie and implementing the Trust Building Model and the Client Trust Index(TM) we now have a customer performance metric and benchmark to measure customer experience."Kevin Pelley, CEO, Kohltech Windows and Entrance Systems"Natalie has coined the importance of trust and offers a toolbox to implement the thinking and strategy. This book is a not to be missed compendium relevant for negotiators, executive, leaders of government and the rest of us. I will certainly be using this book in my work."Keld Jensen, award winning author of The Trust Factor"Natalie's style immediately engages you with examples and best practices, spelling out just how leading companies have outpaced those in their industries by investing in their employees and customers."David Alston, Chief Innovation Officer, Introhive"Natalie Doyle Oldfield's well-researched and expertly crafted work takes you on a journey to understand the bottom line benefits of creating and managing trusting business relationships. The Power of Trust will stand out on bookshelves as one of the best business books published in recent years. It's balanced with what goes to the heart of what matters most "Trust". Kathy Malley, APR, FCPRS, Vice President, Malley Industries Inc
Product Identifiers
Publisher
Wordit Content Design AND Editing Services Pvt LTD
ISBN-10
0994041632
ISBN-13
9780994041630
eBay Product ID (ePID)
16050082874
Product Key Features
Book Title
Power of Trust : How Top Companies Build, Manage and Protect It
Format
Trade Paperback
Language
English
Topic
Customer Relations
Publication Year
2017
Genre
Business & Economics
Number of Pages
336 Pages
Dimensions
Item Length
9 in
Item Height
0.7 in
Item Width
6 in
Item Weight
15.9 Oz
Additional Product Features
Target Audience
Trade
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:193467032853
Postage and packaging
Item location:
Simi Valley, California, United States
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Standard Delivery (USPS Ground Advantage®) | Estimated between Sat, 22 Jun and Thu, 27 Jun to 43230 |
| Dispatch time |
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| Will usually dispatch within 1 working day of receiving cleared payment. |
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| After receiving the item, cancel the purchase within | Refund will be given as | Return postage |
|---|---|---|
| 30 days | Money back | Buyer pays for return postage |
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| Return policy details |
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| Returns accepted |
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