The company supplies New goods with the benefit of a 12 month manufacturer warranty unless stated otherwise in the item description. For Warranty support please contact the manufacturer. Warranty supplied is basic warranty within UK, for overseas sales a international warranty may be purchased from manufacture, NeMo Laptops Ltd, will not incurr the cost of this.
If the goods supplied develop within 30 days a defect while under warranty or you have a complaint you should notify us in writing or e-mail firstname.lastname@example.org. All Returns will need to be authorised by members of our Service team (otherwise they may subject to rejection).
Any requests for Returns after 14 days will be subject to confirmation of terms and a restocking fee up to 25% as long as the goods are in ‘As New’ condition, fully boxed and with all original contents and packaging within.
Software items will not be accepted for a return unless the goods are faulty, misdescribed, the shrink-wrap or copy right seal is intact. Items returned as faulty but found to have no fault (tested by manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.
Proof of dispatch must be retained until the Company acknowledges safe receipt. All packaging material should be retained until the goods are fully tested and functional. Returned goods should be within their original packaging.
Dead On Arrival products (DOA) must be notified immediately. If you feel your item is faulty on arrival, we would advise contacting our technical support on 0330 088 2292 between 9:30am and 6:00pm, (Mon-Fri, excluding bank holidays) to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way.
Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting or technical support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation.
In the rare event your item is not as described, please send us an email at email@example.com with the details and we will organise a free return and a replacement for you.
Faulty products beyond 28 Days, If your item develops a fault after 28 days, please contact the manufacturer to get it fixed. Faulty products cannot be returned for Refund beyond 28 days DOA period.
The Company's liability will be limited to the value of the goods only and not for any consequential damages or losseshowsoever caused.
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