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Customer Service Nraef Manage First Competency Guide, Edition: 1
by National Restaurant Association | PB | VeryGood
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“May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ”... Read moreAbout condition
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- Buy it nowCustomer Service Nraef Manage First Competency Guide, Edition: 1
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Located in: Aurora, Illinois, United States
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eBay item number:196195402668
Item specifics
- Condition
- Very Good
- Seller notes
- Binding
- Paperback
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780132283816
- Publication Name
- Customer Service : Competency Guide
- Item Length
- 8.5in
- Publisher
- Prentice Hall PTR
- Series
- Nraef Managefirst Program Ser.
- Publication Year
- 2006
- Type
- Textbook
- Format
- Perfect
- Language
- English
- Item Height
- 0.2in
- Item Width
- 10.9in
- Item Weight
- 11.7 Oz
- Number of Pages
- 112 Pages
About this product
Product Information
Appropriate for Customer Service, Front of the House, or Dining Room Management courses within Culinary Arts and Hospitality Management departments. A brief competency guide which is focused on Customer Service. Designed to support a core textbook and provide students with marketable management skills for a career within the Culinary Arts and Foodservice industry. Introducing the ManageFirst ProgramTM from the National Restaurant Association Educational Foundation (NRAEF). This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success. This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate. Students earn a certification for each exam passed. The topics and exams are aligned to typical on-campus courses. This competency guide includes a PENCIL/PAPER version of the examination sheet. On-line testing is also available. For additional information about the NRAEF ManageFirstTM Program please visit www.prenhall.com/managefirst
Product Identifiers
Publisher
Prentice Hall PTR
ISBN-10
0132283816
ISBN-13
9780132283816
eBay Product ID (ePID)
51261212
Product Key Features
Publication Name
Customer Service : Competency Guide
Format
Perfect
Language
English
Series
Nraef Managefirst Program Ser.
Publication Year
2006
Type
Textbook
Number of Pages
112 Pages
Dimensions
Item Length
8.5in
Item Height
0.2in
Item Width
10.9in
Item Weight
11.7 Oz
Additional Product Features
Lc Classification Number
Tx911.3.C8n72 2007
Table of Content
Chapter 1 The Importance of Customer Service to Your Business What the Customer Buys What is Customer Service? Impact of Customer Service Making a Positive Impression Completing the Cycle Chapter 2 Basic Concepts for Higher Quality Customer Service Who Is the Customer? High-Quality Customer Service Systems Management Approach The Service-Profit Chain Chapter 3 Identifying Customer Expectations Identifying Internal Customer Expectations Determining External Customer Expectations Obtaining Feedback from Internal and External Customers Chapter 4 Ensuring Consistent Customer Service Value Proper and Effective Communication with the Customer Guest Satisfaction Through Suggestive Selling Managing the Pace and Flow of Service Service Recovery Chapter 5 Ensuring Profit Proper Procedures for Accepting Payment Security Issues Dealing with Credit or Debit Card Payments Point-of-Sales Issues Affecting Profit To-Go, Delivery, and Drive-Through Orders Field Project Index
Copyright Date
2007
Target Audience
College Audience
Topic
Customer Relations, Industries / Hospitality, Travel & Tourism
Lccn
2006-297214
Dewey Decimal
338.4791
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Business seller information
Thrift Books Global, LLC
TB Thrift Books
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98188 Seattle, WA
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eBay item number:196195402668
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Aurora, Illinois, United States
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
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Great book
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