-Items damaged in transit-
If you receive an item from us that is damaged, you must inform us within 48 hours of receipt. If the package is visibly damaged, please sign for it as damaged.
Items must be returned in their original condition including all accessories, manuals and packaging. Once your damaged item has been received, we will issue a replacement or a refund to you and reimburse reasonable delivery costs. We will usually provide a pre-paid return label for return of goods received as damaged.
-Items faulty on arrival-
If your item is faulty or dead on arrival, please get in touch as soon as possible. You have 28 calendar days to inform us of the fault. Items must be returned in their original packaging including all accessories, manuals and packaging.
Once received, your item will be tested by our dedicated test centre and we will issue a replacement (or a refund to you if the item cannot be repaired or is no longer available) and reimburse reasonable delivery costs. We will usually provide a pre-paid return label for return of faulty goods or will cover the cost of return up to the cost of Royal Mail 2nd Class Standard.
Due to the nature of products we sell, some products might require additional configuration or require you to follow instructions laid out by the manufacturer. Please follow the manufacturers recommended support channels and obtain a Returns Reference Number for faulty goods.
-Items faulty within warranty period-
If any of the goods you have purchased from us develop a fault within their warranty period, but it has been over 28 days since you purchased the item from us, you are entitled to an in-warranty repair. Most manufacturers will provide direct support and will handle the repair or replacement of the product directly. We therefore recommend you contact the manufacturer directly. If contacting us about faulty items outside the 28 days of purchase, ensure you have a Fault Reference number obtained from the manufacturer.
-Refurbished items-
Refurbished items carry a 30 day warranty from the date of delivery unless otherwise stated on the product page. Any claims after this period will not be accepted.
-Returning an unwanted item-
You may return any item up to 14 days from the day you receive it. Any items that have a seal must remain unopened. Computer software and games must remain sealed for return and electronic downloads or any items with which a service subscription starts upon use are non-returnable once you have started use. Although we will aim to process your refund as soon as possible, we can take up to 14 days to do so. If you are having difficulty setting up or getting your product going, get in touch.
Return delivery costs for unwanted item goods are payable by the customer. We will refund the basic delivery cost of getting the goods to you although most of our listings carry free economy shipping. Please note that if you upgrade delivery at checkout for an enhanced expedited service, the cost for this is non-refundable.
-Undelivered packages-
In some cases, packages are returned back to us as undelivered. This may be due to a number of reasons such as an incorrect or incomplete address given, undeliverable delivery address where the owner has moved or the premises is unoccupied, failed delivery attempts with no attempt made by recipient to collect package from couriers depot or arrange re-delivery and where a package is refused by the recipient.
When a package is returned as undelivered, we will process a refund excluding shipping charges. In certain listings where we offer free express shipping, when such orders are returned undelivered our couriers 'return to sender' charge of £10 will be deducted from any refund. This charge is non-refundable and is charged to us by our courier for all undelivered packages.
Note that we are unable to re-ship orders that are returned to us as undelivered. If you still like to purchase items that are undelivered, you are welcome to place a new order.
