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You Will Be Satisfied by Tasca, Bob Ford Top Salespeople
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ApproximatelyEUR 3.69
- Buy it nowYou Will Be Satisfied by Tasca, Bob Ford Top Salespeople
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Located in: Blacksburg, Virginia, United States
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Estimated between Thu, 30 May and Tue, 4 Jun to 43230
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eBay item number:204469214090
Item specifics
- Condition
- Binding
- Paperback
- Product Group
- Book
- Weight
- 0 lbs
- IsTextBook
- No
- ISBN
- 9780887308598
- Book Title
- You Will Be Satisfied
- Item Length
- 8in
- Publisher
- HarperCollins
- Publication Year
- 1997
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.5in
- Genre
- Business & Economics
- Topic
- Industries / Automobile Industry, Customer Relations, Development / Business Development
- Item Width
- 5.2in
- Item Weight
- 7.4 Oz
- Number of Pages
- 240 Pages
About this product
Product Information
Bob Tasca is, quite simply, the world's most effective practitioner of customer satisfaction. His accomplishments are astounding. His small Ford dealership is consistently among the world's best in sales volume, and industry executives from all over often visit in order to learn from his operation. Though he sells a generic product, Tasca has at times achieved the unheard-of feat of capturing 24 percent of his metro market, and he regularly sees 65 percent of his customers return -- triple the loyalty rate of his competitors. In You Will Be Satisfied, he reveals how anyone, whether shoe salesman, software company middle manager or bookstore owner, can drive customer loyalty to dizzying heights. In the book's short, punchy chapters, real-life anecdotes and bulleted lessons, readers will find the knowledge and tools they need to send their sales soaring.
Product Identifiers
Publisher
HarperCollins
ISBN-10
0887308597
ISBN-13
9780887308598
eBay Product ID (ePID)
631240
Product Key Features
Book Title
You Will Be Satisfied
Format
Trade Paperback
Language
English
Topic
Industries / Automobile Industry, Customer Relations, Development / Business Development
Publication Year
1997
Genre
Business & Economics
Number of Pages
240 Pages
Dimensions
Item Length
8in
Item Height
0.5in
Item Width
5.2in
Item Weight
7.4 Oz
Additional Product Features
Dewey Decimal
658.8/12
Intended Audience
Trade
Dewey Edition
20
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:204469214090
Postage and packaging
Item location:
Blacksburg, Virginia, United States
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.13 (approx EUR 3.81) | United States | Economy P&P (USPS Media MailTM) | Estimated between Thu, 30 May and Tue, 4 Jun to 43230 |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
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| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
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Sales tax for an item #204469214090
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Item as described