TERMS & CONDITIONS
This page gives you all the information you need to know about us and the legal Terms and Conditions through which we sell our products to you. These Terms apply to any contract of sale for products that exists between us and you.
Please read these Terms and Conditions carefully. If you do not agree with anything written within them then do not use this website. Before placing an order, you will be asked to confirm that you have read and understood these Terms. Unfortunately, if you refuse our Terms you will be unable to purchase from our website.
We recommend that you print a copy of our Terms and Conditions or save them to your computer so you can refer to them in the future if necessary.
We reserve the right to change these Terms and Conditions and recommend that you read through them each time you use our site to ensure that you understand how they apply to you.
These Terms and Conditions, and any contract that exists between us, are in the English language only.
About Us
1.1 We operate the website www.easytrimlondon.com registered office at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
1.2 Easytrimlondon, Shelton Street London, registered in England and Wales under company number 11976375. Easytrimlondon is a Registered Trademark in the United Kingdom.
1.3 Contacting us:
1.3.1 To cancel a contract with us in accordance with your legal rights please simply contact us to let us know your decision. You can contact us by emailing sales@easytrimlondon.com – please note we always require confirmation in writing of a cancellation.
1.3.2 To contact us for any other reason please email info@easytrimlondon.com or use the form on the Contact Us page of our website.
1.3.3 If we need to contact you in regards to the contract that exists between us we will do so using the information you provided when placing the order, usually by email.
Our Products
2.1 We make every effort to ensure that the pictures used to illustrate products on our website are accurate; in some circumstances pictures are used for illustrative purposes only and may not be indicative of the colour or design available. We cannot guarantee that your computer or device is displaying the colours of a product accurately. If you are at all unsure about the item(s) you are buying please email us for details. If you believe the item(s) you have purchased were represented incorrectly on our site we will investigate the issue for you.
2.2 We make every effort to ensure that accurate information is provided; all sizes, weights, dimensions and measurements provided on our website are approximate and for guidance only.
2.3 Packaging of products may differ from that displayed as we may update our packaging periodically.
Use of our website
3.1 Your use of our site is governed by these Terms and Conditions and our Privacy Policy. Please ensure that you read these documents fully so you are aware of all Terms and Conditions that apply to you.
3.2 You must be over 18 years of age to purchase from this website, if you are under 18 you must do so with the consent and guidance from a parent or guardian.
3.3 Certain products on our site may only be purchased if you satisfy the legal age requirement for that product. If you are underage please do not attempt to purchase these items.
3.4 You are responsible for ensuring that your account details and passwords remain confidential when using our website and agree to accept responsibility for all activities that occur under your account and password.
3.5 Please ensure that you provide us with details that are complete and correct when setting up your account or placing an order. We cannot be held responsible for any delays or losses to your order due to incorrect information being supplied.
3.6 We will endeavour to provide you with uninterrupted, error free access to our website, however due to the nature of the internet this cannot always be guaranteed. On rare occasions your access may be restricted or interrupted to allow updates, upgrades or repairs; we will endeavour to carry out such tasks in the shortest time possible.
Our Contract with you
4.1 To place an order with us simply browse through the products on our website and select the ones you wish to purchase by adding them to your basket. Once you have selected all the products you need to click on the Checkout button and follow the steps to complete your transaction. Please check your order and address details thoroughly before completing payment.
4.2 When you place an order to purchase goods from www.easytrimlondon.com you will be sent a confirmation email to confirm that we have received your order. Please check through this email and notify us if anything is incorrect. Please note, this email does not mean your order has been accepted, acceptance of the order is as per clause 4.3.
4.3 We will confirm acceptance of your order by sending a dispatch confirmation email. A contract between you and www.easytrimlondon.com exists only when a dispatch confirmation has been sent.
4.4 All of our products are subject to availability and we reserve the right to edit or remove items from our site or cancel orders at our discretion. If for any reason we are unable to supply you with a product we will inform you of this by email and will not process your order. If you have already paid, we will refund you the full amount, including any delivery costs, as soon as possible.
4.5 All delivery dates are estimates.
Payment
5.1 The fastest way to pay for your order is by credit or debit card, we accept all major credit cards excluding American Express. Payment is taken immediately by our online payment provider Sage Pay. Sage Pay offers a secure payment gateway for online credit and debit card processing.
5.2 You can also choose to pay using your PayPal account, please ensure that you read their Terms if paying in this way.
5.3 Do not email your card details. We accept no responsibility if you provide us with your details in this way.
5.4 Card fraud is illegal and will always lead to prosecution. Every transaction taken online is subject to fraud checks performed by Sage Pay; if we believe the risk of fraud is present on a transaction, we reserve the right to cancel the order with immediate effect and without correspondence.
5.5 www.easytrimlondon.com is secure and fully PCI Compliant.
Delivery
6.1 We endeavour to dispatch your goods on the same day that they are ordered; during busy periods this can take a little longer. We aim to deliver your products within the timescale quoted on our website, however, occasionally deliveries may be affected by events beyond our control (for example inclement weather) that we can accept no liability for.
6.2 Amendments to delivery addresses must be made in writing to www.easytrimlondon.com, originating from the same email address used to place the order. Changes cannot be made by www.easytrimlondon.com after the item has been dispatched but you may be able to arrange this yourself with the courier.
6.3 Delivery is completed when our courier or postal service delivers the products to the delivery address you have provided us with, and the product is your responsibility from this point. Please note if you opt to have your parcel left in a safe place or delivered to a neighbour or other third party then you accept responsibility for any losses incurred.
6.4 Delivery charges:
FREE FOR EBAY UK MAINLAND ORDERS
6.4.4 UK Non-Mainland delivery – £9.95
6.4.5 Standard European delivery from £14.95
6.4.6 Standard Worldwide delivery from £14.95
6.5 We reserve the right to amend delivery charges for large or bulky items. You will always be contacted to discuss options if this situation arises.
6.6 All UK orders are posted using either Royal Mail, Royal Mail Tracked 48, Royal Mail Special next day delivery or Hermes Tracked 3-4 Day delivery. Please note some offshore and Highlands postcodes are ineligible for Next Day Delivery (see clause 6.8).
6.7 All delivery dates are estimates, please track the progress of your order but note that goods cannot be classified as lost until 14 working days after posting (longer if international).
6.8 Postcodes ineligible for Next Day Delivery – All Northern Ireland and the Channel Islands, AB31-56, EI, F17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE.
6.9 International delivery:
6.9.1 There are restrictions on some products for International Delivery Destinations. If we are unable to deliver your product we will notify you and issue a refund as necessary.
6.9.2 We try and post all orders using our standard postage charges; however, sometimes larger items can cost considerably more to post especially if travelling by air. If we are unable to process the order at the standard delivery rate, we will contact you to discuss available options.
6.9.3 Your order may be subject to import duties and taxes upon reaching the delivery destination. Please note we have no control over these charges and cannot predict the amount, for more information contact your local customs agency. You are responsible for the payment of any such taxes or duties.
6.9.4 You must comply with all applicable laws and regulations of the country for which the products are being delivered.
Returns and Refunds
7.1 You have a legal right to cancel a contract under the Consumer Contracts Regulations 2013 during the periods set out below in clause 7.3. This means you can change your mind or decide for any other reason that you do not want to keep your items, thereby cancelling your contract and receiving a refund for your item(s).
7.2 The right to cancel as referred to in clause 7.1 does not apply to items made to your specification, personalised items or items of safety.
7.3 Your legal right to cancel a contract starts from the date we accept your order (when you receive the dispatch confirmation email), as this is when the contract exists between us. The end of your cancellation period is 14 days after the day on which you received your order.
7.4 The following is a guide to our returns policy:
7.4.1 You have 28 days (from receipt of order) to return a non-sale item to us; items must be in their original packaging, all tags attached, unworn and without damage. A full refund or exchange will be given.
7.4.2 You have 14 days (from receipt of order) to return a sale item to us for a full refund; items must be in their original packaging, all tags attached, unworn and without damage. A full refund or exchange will be given.
7.4.3 If an item is faulty on arrival please contact us by email (sales@easytrimlondon.com) within 14 days and we will arrange for the return of the item. Items deemed faulty after this period will be dealt with on a case by case basis in consultation with manufacturers.
7.4.4 If a parcel looks damaged on arrival do not sign for it; instead refuse the parcel as damaged during posting.
7.4.5 We offer an extended period of returns at Christmas for goods purchased as Christmas presents from November 1st. The last return date for Christmas presents is January 14th.
7.5 Refunds are issued using the original payment method. We cannot refund alternative cards. If a voucher is used for payment you will be issued a refund in vouchers.
7.6 Unless an item is faulty or not as described, you are responsible for the cost of returning items to us. We can provide returns labels at reduced rates, please contact us for details. We recommend that you obtain proof of postage as www.easytrimlondon.com cannot be held responsible for any items lost during transit back to us.
7.7 If an item develops a fault please contact us for assistance by emailing us at sales@easytrimlondon.com All warranty issues are dealt with on a case by case basis as each manufacturer has a different warranty procedure. Do not send an item back to us without contacting us first as we regret, we cannot issue a refund on any postal costs incurred. If we require the item back you will be provided with a free post label to return the item. Goods returned under complaint will not be accepted unless clean, dry and in new condition; Health & Safety Act 1972.
Pricing
8.1 We make every effort to maintain the prices shown on our Website. Prices however are liable to increase beyond our control and therefore we reserve the right to discontinue items or to amend prices when necessary. Existing orders will not be affected.
8.2 All prices include VAT (where applicable) at the current rate chargeable in the UK.
Other Terms
9.1 This contract is between you and us, no other person has the right to enforce these Terms and Conditions.
9.2 Each of the paragraphs in these Terms and Conditions operate separately. If any court or relevant authority deems any of them to be unenforceable, the remaining paragraphs remain in force and in effect.
9.3 The name Easytrimlondon and associated logos are protected under copyright laws. The contents of this website, including product photography may not be copied, reproduced, replicated, sold, downloaded or distributed by any means to third parties without the express consent of Easytrimlondon.
