1 - The privacy policy of eclectic shop uk ltd ® outlines the personal buyer information we obtain from eBay.co.uk, the purposes for which we use it, and the specific circumstances under which it is shared. Primarily, this information is shared only with the postal service for shipping purposes and is retained to maintain a record of past orders solely for reference.
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2 - We comply with and adhere to the Data Protection Act 1998 (referred to as the DPA) and the General Data Protection Regulation (referred to as the GDPR), which became effective in May 2018. Our commitment is to ensure the security and confidentiality of buyers personal information. As per the GDPR, we act as the data processor while selling on eBay.co.uk, processing all personal data in a lawful, fair, and transparent manner.
Under Article 6 of the GDPR, the lawful basis for processing personal data received from eBay.co.uk is a contractual obligation. This processing is deemed necessary to fulfill buyer orders and inquiries. Transaction information provided by eBay.co.uk is retained for internal financial accounting purposes, complying with the legal requirement to retain such information for a period of seven years. Personally identifiable information is received from eBay.co.uk only when voluntarily submitted by buyers during online order placement.
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3 - The data we receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, and chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose. How we use buyers’ personal information We may use any personal buyer information provided by eBay.co.uk to: • process and dispatch buyers’ order/s; • carry out regulatory checks to meet our legal obligations; • prevent and detect crime; • develop and improve our products • Undertake anonymized statistical analysis (we won’t be able to identify individuals from this data) We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless: • a buyer asks us to reveal the information, or we have a buyer’s permission to do so • we are required or permitted to do so by law; • it is required by law enforcement, fraud prevention, or credit reference agencies We may share buyer personal information with our suppliers, service providers, and other contractors only to fulfil orders buyers place with us on eBay.co.uk. Data Subject Access Requests ***** Under the GDPR, buyers are entitled to obtain from us (the data processor for the purposes of the GDPR when selling on Ebay.co.uk) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are required to provide you with this information free of charge within one calendar month of receiving your request. However, we have the right to refuse or charge for requests that are manifestly unfounded, excessive, or repetitive.
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4 - Delivery and Returns Information:
All estimated delivery times (ETAs) are approximations. UK Mail is exclusively available for domestic customers. International customers should note that due to global events, overseas shipments may take up to 20 working days, excluding weekends. Customs in all regions are conducting 100% checks, causing potential delays in order processing. eclectic shop uk ltd utilizes Royal Mail s business service with 2D barcodes, which are scanned upon delivery, similar to the Signed for service but without a physical signature. Royal Mail employs GPS tracking for packages.
In the event that your order is marked as delivered but is not in your possession, we, in compliance with GDPR rules, are unable to inquire with Royal Mail on your behalf. Please contact Royal Mail directly at 0345 774 0740, referencing your code if necessary.
The term tracked used in your order is a generic description; 2D barcodes from Royal Mail do not offer real-time tracking, contrary to a common misconception on eBay s part (see **). We encourage you to actively monitor your delivery. If Royal Mail is unable to obtain a signature, they will leave a card with instructions for redelivery or collection at the nearest PDO office (remember to bring ID).
Failure to collect the goods will result in their return to us. In such cases, a redelivery charge will apply, as the initial free postage has already been utilized (remember, free is included in the price of your purchase).
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5 - As per eBay rules, we are unable to modify your address on your behalf, and any request to send your order to an alternative address will result in its cancellation. For Royal Mail Click and Drop, your address is printed directly, and altering it is against policy. Kindly refrain from making such requests.
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6 - Opened body jewelry, nose studs, and touch jewelry are non-returnable according to UK and EU law. For a valid return, photo evidence of the items in their original, unopened packaging is required. Returns prompted by a change of mind, dissatisfaction with the goods, or finding a better price elsewhere are considered remorseful and are not covered by our return policy.
You have a standard 14 days in every case to inform us if you wish to cancel your order. Please note that body jewelry is accurately described, and any infection or irritation caused is not attributed to us or the product. The responsibility lies with you for proper insertion and maintaining cleanliness in the pierced area. It s important to recognize that all piercings, whether old or new, may experience infection at some point. Given that the human body is naturally equipped with specific openings, staying vigilant in cleaning and maintaining a sterile environment is crucial for all piercings.we are born with holes and the body will try its upmost to sort our unneeded extras.
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7 - eclectic shop uk ltd ® provides these products as novelty items for your entertainment and curiosity, without making any claims regarding their effectiveness. The information presented in our listings is derived from folklore, legends with metaphysical connotations, and details supplied by the makers or wholesalers. All available safety information about the products has been provided, but we cannot be held responsible for misuse. Please note that none of these items are suitable for children. We disclaim any liability or responsibility for any loss, damage, or injury, whether directly or indirectly caused by these products..-------------------------
8 - We retain the right to modify the construction of any item, ensuring that it does not affect its intended use or demonstrated quality. For instance, a buckle may feature smoother edges, or a pin on a nose stud could be slightly longer (up to 1mm) than initially advertised. These adjustments are considered minor and inconsequential, and we will only introduce a new listing if there is a substantial alteration to the item s aesthetics.
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9 - Our packaging approach is consistently minimalistic. Upon purchase and dispatch, automated messages are sent, providing insights into our ethical practices. We make a conscious effort to utilize the finest and most recyclable packaging materials, often opting to reuse packets. The packaging is employed to its fullest potential to safeguard your product. We take pride in upholding our commitment to these ethical standards. It s important to note that we do not view packaging as a separate entity in the sale, and comments regarding it are deemed unnecessary. This stance is rooted in our responsibility to the environment.
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All items are kept in house, and are despatched from the UK.
