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Customer Service Training by Kamin, Maxine
US $13.60
ApproximatelyEUR 11.68
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Was US $17.00 (20% off)
Condition:
New
A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's listing for full details.
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Free USPS Media MailTM.
Located in: Allentown, Pennsylvania, United States
Delivery:
Estimated between Tue, 2 Sep and Tue, 9 Sep to 94104
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eBay item number:234786744150
Item specifics
- Condition
- Binding
- Paperback
- Product Group
- Book
- Weight
- 1 lbs
- IsTextBook
- No
- ISBN
- 9781562863302
About this product
Product Identifiers
Publisher
American Society for Training & Development
ISBN-10
1562863304
ISBN-13
9781562863302
eBay Product ID (ePID)
30372946
Product Key Features
Book Title
Customer Service Training
Number of Pages
224 Pages
Language
English
Topic
Training, Customer Relations
Publication Year
2006
Illustrator
Yes
Genre
Business & Economics
Book Series
Astd Trainer's Workshop Ser.
Format
Mixed Lot
Dimensions
Item Height
0.6 in
Item Weight
23.7 Oz
Item Length
10.9 in
Item Width
8.5 in
Additional Product Features
Intended Audience
Trade
LCCN
2002-104902
Dewey Edition
21
Dewey Decimal
658.3/1245
Synopsis
For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides., Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games, activities, icebreakers, and assessment instruments that help you teach employees the importance of customer service and improve their performance.
LC Classification Number
HF5415.5.K36 2002
Item description from the seller
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