Terms and Conditions
By placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not purchase items from us.
Registered Office -
227 Swanwick Lane
Lower Swanwick
Southampton
Hampshire
SO31 7GT
United Kingdom
Product availability
All products advertised are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.
Product Descriptions
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Copyright & Other Rights
The product images,photographs are owned by or licensed to Tcross and are the sole and exclusive property of Tcross.
All images are Copyright of Tcross / Tristan Cross and cannot be re-produced or used without our permission. All models are on strict signed contracts and their images are not be used without the permission of Tcross and if they are used there will be financial costs incurred for sales made using the images, loss of sales to Tcross/ Tristan Cross and costs to the model & their agency.
Delivery all Countries
We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
You are responsible for making arrangements to receive the goods and if the goods are held at the post office, or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
We will not have any responsibility for any loss or damage which occurs to the goods after delivery. A signature and confirmation of receipt constitutes completion of delivery.
Postage costs are non-refundable unless the item has a fault.
Import customs duties and taxes are your responsibility to pay Tcross have no control over these,Tcross use ebay's global shipping program which will charge all relevant Taxes and customs duties on the checkout process when purchasing an item.
Tcross are unable to refund any customs duties / taxes.
Tcross shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials.
We are unable to post items to PO boxes.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Tcross or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Tcross reserves the right to amend the Terms & Conditions of this service at any time.
Returns
We must be notified of returns within 14 days of receiving the items and receive the item/s back within 14 days, after this notification. Return postage costs are the buyer responsibility.
We strongly recommend that you use a tracked and insured postal service from a reputable carrier, retaining the receipt until you have received a refund for the returned items. We regret that we cannot be held responsible for non-delivery of returned goods.
In all cases, the items returned must be in their original condition with the security / identifier tag attached; the items we sell are generally used, however if we believe the item has been further used and then returned we reserve the right to refuse a refund. All goods will be inspected on return.
All items must be returned to-
Tracy cross
227 Swanwick Lane
Lower Swanwick
Southampton
Hampshire
SO31 7GT
United Kingdom
Please allow up to 7 working days after the date of delivery for us to process your refund , please note postage costs are non-refundable unless the item is faulty,any free items issued with a purchase must be returned with the original purchase or we refuse the right to refund the purchase.
Authenticity guarantee-
We guarantee the authenticy of our items, obtained through our extensive knowledge of authentic designer items. However please note - the authenticity guarantee is our opinion of an item and should not be used as legal documentation of "guaranteed authenticity".