If you require a VAT invoice, please request one to be emailed to you within 60 days of your purchase.
EU and International Buyers - (Please Read Carefully)
We cannot remove VAT for buyers in the EU who are VAT registered even if they contact us before purchasing due to Brexit. (Updated July 2021)
We cannot refund VAT to buyers in the EU who contact us for VAT to be removed before purchasing. (Updated July 2021)
For EU buyers, VAT cannot be removed on any items for sales due to Brexit. (Updated July 2021)
Invoices will be sent through email to EU buyers and will be excluding VAT or will be zero VAT. (Updated July 2021)
Devices requiring standard power adaptors and listed as such will be sent with one. (Updated May 2019)
UK power lead or power cable or kettle lead will be sent to UK buyers only. (Updated May 2019)
No standard power lead or power cable will be included in orders from the EU or the rest of the world as we do not have them in stock.
All other orders (to the EU and the rest of the World) would be sent through eBay's Global Shipping Program (GSP).
We can create special listings for multiple purchases to reduce postage cost if the buyer contact us in advance. (Updated October 2019)
Postage charges or Shipping costs to the EU and the rest of the World are determined by the GSP and cannot be changed or combined by us. (Updated July 2021)
Important Information for All Buyers
All our devices require specialized knowledge and we cannot provide guidance or technical support on setup. (Updated July 2021)
Not all our items come with power adaptors or power cables so please check the description carefully before ordering. (Updated July 2021)
Buyers must check devices to be purchased meet all their requirements before ordering. (Updated July 2021)
All buyers should endeavour to include a mobile phone number for delivery updates. (Updated July 2021)
We re-use packaging so please do not expect to always receive your order in a brand new box or packaging. (Updated July 2021)
We work in a smoke-free environment. (Updated July 2021)
Please ask any question you may have and give us some time to respond
We will respond to all offers and questions in good time but please give us some time to respond especially over the weekend (Updated July 2021)
Buy with confidence as we are here to help.
Please call, email or message us if you need any further clarifications or information. (Updated July 2021)
All UK orders are shipped through Royal Mail or Parcelforce. (Updated May 2019)
Most large item orders placed before 2pm and small item orders placed before 3pm on week days will usually be dispatched the same day. Orders placed after these time will be dispatched the next working day including bank holidays. (Updated July 2021)
Returns Policy - All Buyers (Please Read Carefully) - (Updated July 2021)
We would make sure all our devices are fully tested before sending out - That's our promise!
The buyer must pay for the shipping cost of any returned item especially buyers from the EU and the rest of the world (Updated July 2021)
The shipping cost will be refunded fully to the buyer once the item has been confirmed faulty by us
No refund will be given without the return of the item purchased
All items returned must be in the original packaging
