The Journey Centre Terms and Conditions of Sale
1) PAYMENT
Via PayPal or Credit/Debit card
2) YOUR DETAILS
Please ensure that your recorded address with eBay, email and telephone contact details are accurate and current, as we (or the courier company), may need to contact you regarding your delivery. (We do not pass this information to other companies)
If you are unsure please contact us via the eBay message facility or by calling
3) DELIVERY EXCLUSIONS
Excludes– Non-Mainland UK, Northern Ireland, Highlands (including some AB postcodes), Off Shore Islands, PO Box and BFPO Addresses. Please contact us for a quotation BEFORE ordering.
4) DELIVERY CHOICES
Next Day Delivery is for all orders received by noon.
Two to three days and all other deliveries - note the details on the individual listings.
Delivery on the free and two to three-day services will be any time between 08.30 and 17.00 and is not guaranteed
We can arrange for a specific delivery outside the free service, just select at checkout or give us a call for a quote.
All deliveries exclude Weekends, Bank Holidays and extended holiday periods when suppliers are closed (e.g. Xmas and New Year)
5) DESPATCH
Whilst we process orders received before noon for despatch, please note that times will vary for the actual delivery, but will be within the specific listing details for that item, therefore please take note of both the despatch time and the delivery time which can vary.
6) SECURE SHIPPING - SIGNATURE REQUIRED:
For security purposes and to ensure your order arrives within the time specified, we use various parcel carriers to either fulfil your order from our premises, or it may be sent direct from the manufacturers. In all cases the driver will require a signature for your order, which will discharge his responsibility for the goods.
We are unable to deliver to any other address than that which you have registered and verified with eBay or PayPal.
7) RECEIVING YOUR ORDER:
IMPORTANT – Check the predicted delivery date on the listing as it is your responsibility to ensure you (or someone authorised) are available to accept the delivery on the designated day as you may be charged if the driver must make a return visit, particularly when taking advantage of the free postage service.
8) FREE POSTAGE:
This is the basic service, which is not guaranteed and is for ONE VISIT ONLY by the carrier company; therefore you (or someone authorised) must be available when the driver calls on the designated day the parcel will arrive (check the details on the individual eBay listing).
If you are not available to receive your order when the driver calls, he will usually attempt to leave a card (optional but not guaranteed) with details of the holding depot to which it has been returned to. You may be able to make arrangements to collect it with suitable confirmation of your identity as you could be charged for a further delivery attempt, which is why it is important when you order from us to ensure the premises are occupied on the scheduled delivery day.
If contact has not been made within three days the carrier company will return the goods to us and you will subsequently be charged for us to send it out again. If you select the upgraded service the driver will make TWO VISITS before the same arrangements apply.
9) UPGRADED SERVICE:
You can, on those listings that offer, upgrade the basic free service if the free service is not convenient, either by selecting a different option at checkout or telephone us to discuss.
10) LEAVE WITH NEIGHBOUR:
You may nominate an immediate or adjacent neighbour to accept your parcel by messaging via eBay to advise us and leaving a large signed note with the nominated neighbours house number for the driver to clearly see. Please also add your telephone number should the driver wish to contact you.
Ensure you attach it in a prominent place on the obvious door that he will visit (this additional service is at the driver’s discretion and cannot be guaranteed). Upon no circumstances will the driver leave the parcel unattended without a signature in what you may consider to be a 'safe place'.
11) CANCELLING YOUR ORDER:
We will only accept cancellation of your order if it has not been processed; this must be confirmed in writing using the eBay message system. Once the goods have been processed and despatched it will be your responsibility and cost to return them.
NOTE: There is often a time lapse from the goods being processed and the system updating as this is completed in bulk at the end of the day.
Any costs incurred by us for processing and/or despatching them will be deducted from any refund.
We reserve the right to cancel your order and guarantee to refund your payment in full if we do
12) REFUSING GOODS or UNABLE TO DELIVER:
If you do not accept the delivery on arrival, or the driver has been unable to deliver because there was no one available to sign for the consignment, and the goods are then subsequently returned to us, we will deduct all carriage costs we have incurred plus an administration and restocking fee of 20% of the purchase price from any refund, which will also be subject to all the other terms and conditions.
13) ITEM NOT RECEIVED
If your item has not arrived within the time specified in the listing, please contact us via the eBay messaging service and confirm by telephone between 09.30 and 17.00 Monday to Friday and we will do all we can to locate and update you with the status of your order. All claims for non-receipt must be made within 7 days of order.
14) DAMAGES & SHORTAGES – RECEIPT OF YOUR ORDER
On the rare occasion, if an order arrives damaged (outer packaging) please ensure you sign for it as ‘RECEIVED DAMAGED’ to enable us to process a claim against the carrier company.
If the product inside the packaging is subsequently also found to be damaged neither we or the carriers will accept any claim for damaged goods if you have not signed for them as damaged upon receiving them.
You will also be required to provide photographic evidence of the damage.
If the item appears to be totally damaged and unusable, please refuse to accept the goods and the carrier will then return them to us automatically.
Please also ensure you advise us of either any damage or refusal within 24 hours.
Claims for missing parts must be made within 5 days of receiving your item otherwise they will be chargeable along with the cost of postage
15) COLLECTIONS FROM OUR PREMISES
If you wish to collect your order from our store, please allow a minimum of 24hrs for collections from the time of ordering (this may even be longer – see the individual listing for details). Please contact us before calling, as we may not hold your item on the premises and will need to arrange to transfer the stock from either the manufacturer or suppliers warehouse.
Please remember to bring a copy of your payment receipt, or eBay invoice and one other form of identification proving your address, otherwise we will be unable to release your goods. Mobile phone Screen shot images are not accepted.
16) RETURNS POLICY – 30 DAYEXCLUSIONS
16.1 PRODUCTS DIRECT FROM SUPPLIERS - Rhino and Van Guard, (plus some other brands – see individual listing details), will produce the order specifically for you, and it will be despatched direct to your address from their factory. On these occasions our normal 30-day returns policy will not apply, therefore please ensure you order the correct parts for your vehicle. Please call our customer help line (or message us) if you need any guidance or confirmation of your selection BEFORE ORDERING
16.2 SECURITY PRODUCTS – Van locks will not be accepted for return if the manufacturers security seal has been broken on the packaging as we will be unable to resell this as ‘New and Unopened’ to conform to the eBay rules
17) RETURNS– UNWANTED OR ORDERED INCORRECTLY - RE STOCKING CHARGE
Where an item has been supplied correctly as described in the listing, or ordered specifically for you, we reserve the right not to accept any request for return or exchange (see para 16), and it is strictly at our discretion if we do so, and this will attract a handling, administration and restocking charge of 20% of the sale value
If the item has been removed from the packaging, with seals damaged, internal bags opened, or the item has been assembled, we will be unable to consider any requests for return or exchange. Goods must be as 'NEW and UNOPENED' to conform to eBay regulations enabling us to re advertise and offer them to another member without contravening their rules and ultimately damaging our status.
Where products are despatched directly from the factory or our supplier (see para 16), and if you have ordered incorrectly, but still conform to our terms and conditions, the manufacturer will make a substantial charge for the inconvenience of checking and repackaging the item upon its return, as it will need to be sold again to another customer, which we will pass on to you. We would therefore obtain a quotation for their handling charges, but as a guide these can often be a minimum of £40. It will also be your responsibility and your cost to organise and insure the return of the goods (we will give you an authorisation number and the appropriate return address DO NOT RETURN GOODS WITHOUT PRIOR AGREEMENT AND AN AUTHORISATION NUMBER AS THEY WILL BE REFUSED
18) FAULTY GOODS or CLAIMS FOR INCORRECT FITTING
When your item leaves our warehouse or the manufacturers premises they are brand new in sealed packages (unless stated otherwise in the eBay Listing) and fully working, and will conform to the information on the listing.
If you believe your item is faulty or doesn’t fit, we will require photographic images of the fault or issues along with pictures of the labels on the cartons plus your vehicle registration number before the return process can be commenced.
This is also strongly advised by eBay to ensure fairness, and assist them in making decisions if either party escalates a claim when a solution cannot be agreed.
19) EXCHANGE OF GOODS
Where a product has been ordered incorrectly and an exchange has been agreed for the correct item, we will require the additional item to be treated as a totally separate order, with a refund made following receipt and acceptance of the original goods.
The cost of our original outward postage (where this was included free) along with the eBay and PayPal commission fees we have incurred where this cannot be recovered, plus our or the manufacturers, handling charges will be deducted from any refund.
We will give you the opportunity to accept the total amount of the deductions before you decide to return the original goods
20) PHOTOGRAPHIC EVIDENCE:
Before entering in to any correspondence or considering claims, we will require photographs of the item and/or it's problem. This is strongly advised by eBay to ensure fairness, and assist them in making decisions if either party escalates a claim when a solution cannot be agreed
21) IMAGES
Some of the images used in eBay listings may be the manufacturers ‘library’ pictures and whilst similar to the product/s you are ordering may differ slightly, e.g. this can be due to the vast variations in the actual shape of fixing points and the design of the appropriate fitting kit for the individual vehicle in the case of roof bars and racks. We usually advise within the listing where library images are used. If you have any doubts or need re assurance that you are ordering correctly please contact us.
BY PLACING YOUR ORDER, YOU ARE ACCEPTING OUR TERMS AND CONDITIONS
