STANDARD TERMS & CONDITIONS OF SALE
1. Parties to this agreement have acquainted themselves with the standard Terms & Conditions of sale & have found them to be acceptable
2. Terms of Payment
a) 14 days credit will be given to established & trade customers at the discretion of Health Clubs at Home: however, this will be withdrawn if repeated attempts have to be made to chase outstanding monies.
b) Equipment sales - 50% with order, 50% upon delivery, unless otherwise stated in writing.
c) Repeated attempts to recover payment will result in full payment before or on delivery of further orders at the discretion of Health Clubs at Home
3. All prices quoted are net unless otherwise stated. VAT at the current rate will be charged. All accounts are to be settled within 14 days of invoice date, unless agreed in writing. We reserve the right to charge interest on accounts over 30 days at a rate of 5% per month above Natwest rate.
In the event of litigation being necessary to recover a debt, the customer shall be liable for payment of interest on the contested amount at a rate of 5% per month plus our legal costs, plus administration charge of £50.00.
4. The legal ownership of any goods/services supplied will only pass to the customer when full payment has been received and cleared.
5. All goods remain the property of Health Clubs at Home until payment has been made in full. Any queries on invoices complaints on goods/services supplied or requests to return goods, must be made in writing within 14 days of receipt.
6. Delivery
Delivery time is given as accurately as possible, but not guaranteed, and subject to extension to cover delays by strikes, lockouts, works breakdowns, delay in transport, shortage of raw materials, Government regulations/requirements for any cause whatsoever (whether or not similar to mentioned above) beyond our control.
7. Failure to give accurate access details may result in additional installation charges and delays. The delivery will be to the nearest accessible point on the ground floor.
8. You have 15 minutes to check your delivery, it is the customer's responsibility that goods are checked before they are signed for. Health Clubs at Home reserve the right to repair/replace goods, which the customer has signed for in good condition.
9. Warranties and Liability
a) Warranty on our equipment (if purchased not included in ebay sale price) is 30 days and will start from the date of purchase, unless otherwise noted on the invoice. Warranty includes all parts and labour. Broken parts from normal wear and tear are not covered unless Health Clubs at Home has written an agreement to state otherwise. All parts will be replaced or repaired at the sole discretion of Health Clubs at Home. The above warranty applies to the original purchaser and is non transferable. Warranty excludes Heart Rate and Pulse sensors and the following wearable parts:
Belts, decks, Foot Straps, Upholstery, Belt aligning, Periodic Lubrication, Tracking, Tension of striding belts and resistance calibration, Grips and Cables.
THE ABOVE SHOULD BE DONE BY THE CUSTOMER.
b) All machines will require routine daily, weekly and monthly checks. Please refer to the manufacturers guidelines for further information.
c) Call outs within the warranty period where repairs or servicing are not covered under the terms of the warranty will be charged at the rate £95.00 + VAT per hour.
d) Warranty becomes invalid if any attempt is made by the customer to tamper/repair a machine whilst under warranty.
e) Health Clubs at Home reserves the right to remove equipment for repair off site if on site repairs are not possible. A replacement machine during this period is at the discretion of Health Clubs at Home.
f) Goods ordered in error may be subject to a 20% restocking fee.
g) Heart rate sensors can be temperamental, and may work intermittently or not at all, and are not covered under any guarantee or warranty.
10. Warranty and delivery requirements of new and refurbished equipment are as agreed at the time of quotation. All quotations are valid for 30 days unless otherwise stated. Health Clubs at Home reserves the right not to accept the customer's order.
11. All piece parts supplied in the course of this business are subject to a 30 days warranty for the part supply only, or as agreed at time of quotation.
12. Access is required to the customer's premises to carry out servicing, engineering works, maintenance or installation (as agreed). If access is denied or not available, a charge will be made for time lost/waiting to the customer at our standard labour rates.
13. If part of a consignment is not received or faulty, this shall not be grounds for withholding payment for the remainder of the invoice on which the goods appear.
14. Interpretation - These terms are construed in accordance with English Law and shall be subject to the exclusive jurisdiction of English Courts.
15 Most sales conducted on ebay are on an "Auction basis", the items have been described as accurately as possible, also have been greatly reduced in retail price hence are sold as is. No warranty is included in the sale price. Please contact us for prices for warranties for the equipment purchased.
You must check the condition of the item whilst the delivery is taking place, faults reported at a later time will be subject to call out charges and additional collection costs should the item not be faulty.
16. E&OE
17. eBay Purchases
All customers wishing to return goods for any reason must contact us in writing within 7 days of receipt of goods to obtain a return authorization number (no returns will be accepted without this number).
Customers returning goods purchased on eBay will be responsible for shipping and incur a 20% restocking fee.
