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The DNA of Customer Experience: How Emotions Drive Value, Shaw, Colin, Used; Ver
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- Buy it nowThe DNA of Customer Experience: How Emotions Drive Value, Shaw, Colin, Used; Ver
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Located in: GL5 2TH, United Kingdom
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eBay item number:276461053017
Item specifics
- Condition
- EAN
- 9780230500006
- ISBN
- 0230500005
- Book Title
- The DNA of Customer Experience: How Emotions Drive Value
- Publication Year
- 2007
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Dna of Customer Experience: How Emotions Drive Value
- Item Height
- 216mm
- Publisher
- Palgrave Macmillan
- Item Width
- 140mm
- Subject
- Management
- Item Weight
- 394g
- Number of Pages
- 186 Pages
About this product
Product Information
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
Product Identifiers
Publisher
Palgrave Macmillan
ISBN-13
9780230500006
eBay Product ID (ePID)
91457089
Product Key Features
Publication Name
The Dna of Customer Experience: How Emotions Drive Value
Format
Hardcover
Language
English
Subject
Management
Publication Year
2007
Type
Textbook
Number of Pages
186 Pages
Dimensions
Item Height
216mm
Item Width
140mm
Item Weight
394g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Bluebell Abbey Limited
Andrew FitzGerald
Unit A, Mill Place Two
90 Bristol Road
Gloucester
Gloucestershire
GL1 5SQ
United Kingdom
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- GB 242692990
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- 10155216
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eBay item number:276461053017
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GL5 2TH, United Kingdom
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