About Us
At Hugglepets we strive to offer you the brands that you know at the very best prices. We always are adding to our ranges and are partners with some of the biggest Pet, Reptile and Aquatic suppliers in the United Kingdom and from around the world. We also have an Outlet Store from which you can collect your items if you prefer not to have them delivered. We always try to accommodate customers needs and requirements where possible. We pride ourselves on delivering a service that will make you want to use us again and again.
Payments
Ebay manages all payments on their site it is the safest, quickest and securest way to make your payment to us on Ebay.
Shipping
The Shipping of your item will depend on a number of different factors: - Your location. If you are in an outer area postcode delivery timescales can be different this is the same across all couriers. - The Service you select. If you select an express service then it will be sent on an express service. If you select standard it will be sent standard. - The time your order is placed.
We dispatch orders on working days only excluding weekends and public holidays.
Example Order placed Monday (excluding public & bank holidays) at 11am. Dispatched that day and sent on the service the customer selected. Order placed Monday (excluding public & bank holidays) at 6pm. Dispatched the next working day and sent on the service the customer selected. When you offer to buy a product from us we reserve the right to refuse the order if it is not to an area or location we can deliver to. Delivery estimates given by eBay are not guaranteed, refunds cannot be given for late deliveries due to courier delays. We can accept no liability whatsoever for any claim due to late delivery.
Returns
If you wish to return an item for any reason please contact us via the eBay messaging system or returns centre. If you return an item please make sure we have been notified prior to returning it as this can result in delays processing any refund/replacement. When returning an item please make sure you include all details of your eBay username the sales record number and the reason for return. We would recommend sending all returns using a tracked service. This enables us to locate your parcel and process your refund quickly. We cannot be held responsible for returned items that are lost/damaged by the courier. All items returned that are unwanted must be in its original packaging in a fit condition for resale as they were received. If an item is not returned in this condition it will not be eligible for a full refund. If a case is opened for an incorrect reason and we have provided a prepaid label for the return of an item, we reserve the right to deduct these costs from any refund on the items returned to us. All items that are unwanted are returned at the buyer's cost and this is not refunded. We offer 60 day returns on unwanted goods unless otherwise stated as per the terms above. If an item is damaged in use it is not covered under any warranties either stated or implied.
