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IT Services: Costs, Metrics, Benchmarking, and Marketing (Enter .9780130191953
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- Buy it nowIT Services: Costs, Metrics, Benchmarking, and Marketing (Enter .9780130191953
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Item specifics
- Condition
- Title
- IT Services: Costs, Metrics, Benchmarking, and Marketing (Enterp
- ISBN
- 9780130191953
- Publication Year
- 2000
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- It Services: Costs, Metrics, Benchmarking and Marketing
- Item Height
- 184mm
- Publisher
- Pearson Education (Us)
- Item Width
- 242mm
- Subject
- Business
- Item Weight
- 526g
- Number of Pages
- 208 Pages
About this product
Product Information
1919E-7 Unleashing the Power of Integrated Service Delivery Harris Kern's Enterprise Computing Institute Solutions for IT Professionals Delighting IT customers: the real-world, start-to-finish guide IT Services is the first 100 per cent customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and stretch goals that achieve clear business benefits-and then transform those goals into reality. * Proven results, benchmarks, and case studies - not just theory! * Linking goal-setting, process development, and metrics to the goals of the enterprise - step-by-step * Gaining buy-in from management, internal customers, and external suppliers * Building stable, predictable and cost-effective application support infrastructures * Structuring support services for maximum effectiveness Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT customers who need to know what they can expect from their technology professionals.
Product Identifiers
Publisher
Pearson Education (Us)
ISBN-13
9780130191953
eBay Product ID (ePID)
89684801
Product Key Features
Publication Name
It Services: Costs, Metrics, Benchmarking and Marketing
Format
Hardcover
Language
English
Subject
Business
Publication Year
2000
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
184mm
Item Width
242mm
Item Weight
526g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
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- 03800600
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eBay item number:295468178488
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