Terms And Conditions All Our Items Are Brand New Unless Otherwise Stated. We cannot be held responsible for manufacturers faults, BUT we will honour our terms and conditions, faulty products must be reported within 48 hours of purchase for a full instructions of replacement/refund of the bid/buying amount at our discretion. (Postage and Packing is not included in any refund given). If you think there might be a problem, please feel free to inform us - after all we're only human, mistakes can happen! Our contact details are shown below. We would also prefer to be contacted with any problems you might have with any of our products before leaving Feedback (Please give us a chance to solve any problems you may have - Thank you.) Pictures: Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing. In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour. Contact Us: If you want to contact us regarding an item that we are selling on eBay or you have bought from us, please use the eBay messaging service. Include the item number of your purchase in all correspondence. Thank you. Unwanted Items – Returns We offer a 30-day money back guarantee. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in original condition, together with the original packaging (if applicable), within 30 days of the date of the invoice, a copy of which must be returned with the goods. You must take reasonable care of the item(s) and must not open them. You will be responsible for the shipping costs both to and from your address. We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance. To cancel your order you must advise us by email or in writing. Faulty/Damaged Items - Returns We will endeavour to replace all broken items or give a refund of the bid/buying amount at our discretion. All returns must be in their original packaging. We will email you a Returns Label, you will require access to a printer to print out a copy to attach to your parcel. Payment Methods All items require immediate payment . Delivery All items will be sent by Royal Mail/Evri/Fedex. We are not responsible for delivery times. Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods. Items will be dispatched to the address as listed on your eBay account. Amendments made through PayPal or via email will not be accepted, under any circumstances. Goods will be normally be shipped within 1-2 working days IF NOT SOONER. We do not ship to PO box numbers or British forces address (sorry). All our items are professionally packaged and our p&p costs include materials and labour. Postage All items will be sent once we have received full & cleared payment we aim to dispatch all items within 1-2 working days. How long it takes to arrive depends on the carrier Check at local holding office, as postmen often don’t leave a card. If you do not received the item within 7 days please contact us. Additional Postal Charges to the following areas: Northern Ireland, Scottish Islands, Channel Islands and all other islands off the mainland. Charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed above. If in doubt then PLEASE GET A QUOTE before purchasing an item (call with your postcode, item number and product name). Warranty If you have received a faulty or incorrect item, you must notify us within 7 days of receipt, we will then arrange to replace the item within the usual timescales as indicated in the terms of delivery. Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade) from the invoice date. Certain tools have consumable parts, which are not included in the guarantee. Power Tools & Air Tools are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade) from the invoice date.Watches: are covered by a return to base guarantee against faulty materials or workmanship for 12 months. This guarantee does not cover effects arising from accidental damage or misuse of the watch, and is automatically lost if the watch is opened by non-qualified or unauthorised people. Straps, glass and batteries are not covered under the guarantee. All other products: are covered by a return to base guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade) from the invoice date. We do not give cash refunds. If we cannot repair your item we will replace it with an item of equal or greater specification. In order to process your warranty claim we will require a copy of your invoice, which will act as your receipt of purchase. You will be responsible for all shipping costs incurred. Fair Wear & Tear The above guarantees do not apply to fair wear and tear or damage caused by misuse or abuse of the products. WEEE Regulations The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new power drill from us we would accept their old power drill and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheely bin symbol. Waste Batteries and Accumulators Regulations As a supplier of batteries, we are obliged under the Waste Batteries and Accumulators Regulations to accept waste portable batteries for environmental disposal. If you wish to take advantage of this service, please contact us to arrange the return. Please be aware that while we will accept your waste batteries for disposal, this is unlikely to be the most economical or environmentally friendly option available to you. Many shops and supermarkets, as well as some schools, town halls and libraries, in your local area will provide battery collection points that may be more convenient and economical for you, and in turn will provide a much smaller carbon footprint. To see which Civic Amenity sites accept waste portable batteries, check www.recyclenow.com for a full list.
