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IT Service CMM: A Pocket Guide By V Clerc

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Item specifics

Condition
Very Good: A book that has been read and does not look new, but is in excellent condition. No ...
Title
IT Service CMM: A Pocket Guide
ISBN
9789077212356
Publication Year
2004
Type
Textbook
Format
Paperback
Language
English
Publication Name
It Service Cmm
Author
Jan Van Bon, Frank Niessink, Viktor Clerc
Publisher
Van Haren Publishing BV
Subject
Business
Number of Pages
107 Pages

About this product

Product Information

The purpose of the IT Service CMM(R) pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth model that can be used to improve the processes of IT service providers. If you are looking for a concise introduction to the model, this pocket guide is a good place to start. Reading this pocket guide gives you a complete overview of the IT Service CMM, a good idea of how the IT Service CMM can be applied to improve your organization, and sufficient knowledge to continue your study of the IT Service CMM with the model specification itself. The intended audience consists of service managers, assessors, quality managers, IT project leaders, and service team leaders involved in improving processes within their IT service organization.

Product Identifiers

Publisher
Van Haren Publishing BV
ISBN-13
9789077212356
eBay Product ID (ePID)
87803140

Product Key Features

Author
Jan Van Bon, Frank Niessink, Viktor Clerc
Publication Name
It Service Cmm
Format
Paperback
Language
English
Subject
Business
Publication Year
2004
Type
Textbook
Number of Pages
107 Pages

Additional Product Features

Title_Author
Frank Niessink, Jan Van Bon, Viktor Clerc
Country/Region of Manufacture
Netherlands

Item description from the seller

Business seller information

WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
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Value added tax number:
  • GB 724498118
Trade registration number:
  • 03800600
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